Class Allocation Technical Lead

• Leading an end-to-end pilot for the roll out of an innovative improvement project
• Providing technical expertise and training support to the Manager throughout the pilot
• Full time, fixed term position until December 2025, based in Hobart

About the opportunity

A key area within the Student Services portfolio, Student Administration is responsible for the operational Tier 2+ support of student and staff enquires in relation to Student Fees, Academic Scheduling, Open Universities Australia (OUA), and Exams, Results, Progressions and Graduations.

The Class Allocation Technical Lead will lead an end to end pilot for the roll out of an innovative improvement project involving Technology One’s Class Allocation module which enables students to register into classes after receiving their timetable. The Class Allocation Technical Lead will support the Manager with the technical expertise, project management, change leadership and training for this pilot.

You’ll lead a small team of professional staff with timetabling, class allocation and student enquiries experience. You’ll champion this important area of student administration and will be an important exemplar, mentor and support person for change. You’ll also work collaboratively with members of the Academic Scheduling Team, Student Systems, ITS, Student Enquiries and Academic Units to ensure the provision of support is delivered in a student focused, timely and professional manner.

What you’ll do:

• Lead and coordinate an end to end trial of Technology One’s class allocation module including planning, implementation, monitoring and control, and evaluation/close.
• Develop a comprehensive project schedule incorporating timelines, milestones, goal setting, and key deliverables.
• Develop a comprehensive set of testing schedules, prototypes and scenarios and coordinate user acceptance testing.
• Provide technical support and expert assistance with the Class Allocation software, process, reporting requests, prioritise and manage issues through to resolution, in conjunction with the Student Systems and ITS teams.
• Build efficient workflows through establishing clear, streamlined processes that promote productivity and maintain the project’s momentum.
• Monitor progress by tracking against the project plan to ensure that tasks are completed on time and project milestones are achieved.
• Identify risks and shortfall and provide recommendations early to allow for corrective measures.
• Ensure open and effective communication and excellent stakeholder engagement in all phases of the trial, ensuring that stakeholders are kept informed of project updates, potential issues and key decisions.

What we’re looking for:

• Demonstrated knowledge and experience in delivering complex administrative and technical functions whilst delivering continuous improvement and service excellence.
• Significant experience of application/technical support within a complex client/server environment, including an analytical approach to problem solving, Incident and Problem management experience, and familiarity with escalation processes, reporting, and knowledge management.
• Proven project management skills, an ability to analyse, review, make recommendations and convey complex information, ideas, and concepts clearly and efficiently to a variety of audiences.
• High level negotiation, stakeholder engagement, and problem-solving skills including the capacity to determine priorities and meet strict deadlines within a dynamic and high-pressure environment.
• Experience in leading systems and process improvement initiatives and a high-level capacity to develop a detailed knowledge of and practical experience in managing a variety of systems and software within a higher education environment.
• Ability to work independently or within a team to deliver positive outcomes as well as achieve identified goals and objectives and while ensuring compliance.
• Previous experience working with Technology One Student Management is preferrable.

Salary details

Appointment to this role will be at HEO 7 and will have a total remuneration package of up to $126,637 comprising base salary within the range of $98,473 to $108,237 plus 17% superannuation.

How to Apply

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience. You do not need to separately address the success profile criteria.
• For further information about this position, please contact Chris Dillon, Manager Student Administration, [email protected] or 03 6226 8591.
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

Position Description - 501029 -Class Allocation Technical Lead.pdf

Applications close Tuesday, 29 April 2025, 11.55pm

To be eligible for this position, you are required to have Australian or New Zealand citizenship, permanent residency or a current valid visa that allows you to fulfil the requirements of this role.