Our client, a leading brand in the retail hospitality industry, is currently seeking an experienced and motivated Store Manager to lead operations at their Fremantle location. This is an exciting opportunity for a hands-on leader who thrives in a dynamic, customer-focused environment.

About the Company

Our client is a well-established and rapidly growing business with a national and international footprint. Known for their high-quality, freshly made products and commitment to delivering memorable customer experiences, they offer a positive and supportive team culture with genuine opportunities for long-term growth and career progression.

The Role

The successful candidate will be responsible for managing the day-to-day operations of the store, leading a team of casual staff, and ensuring the delivery of exceptional service and operational efficiency. This role reports directly to the National Retail Operations Manager, who is based interstate and provides regular support through site visits and remote communication.

Key responsibilities include:

Leading, training, and mentoring a high-performing team

Creating and managing effective staff rosters in line with operational requirements

Overseeing daily production, product presentation, and in-store standards

Ensuring compliance with hygiene, food safety, and quality standards

Managing store financials including budgets, KPIs, and profit & loss

Promoting a strong team culture focused on accountability and customer satisfaction

Building positive relationships with both customers and team members

About You

To be successful in this role, you will be an energetic, organised, and customer-centric professional with proven leadership experience in a hospitality or retail setting.

The ideal candidate will possess:

Prior experience managing teams within a hospitality, food retail, or café environment

Strong people leadership and rostering capabilities

A proactive, hands-on approach to management and operations

Experience working with budgets, KPIs, and financial performance

Excellent communication and problem-solving skills

A valid food safety certification (SITXFSA001) is highly regarded but not essential

A strong focus on delivering exceptional customer service and team results

What's on Offer

A competitive salary package with performance-based bonus potential

A full-time, permanent opportunity with a stable and consistent roster

Predominantly Monday to Friday working hours to support work-life balance

A collaborative and supportive working environment

Comprehensive training and ongoing professional development

The chance to work for a respected and expanding retail brand

If you're a capable leader looking for your next career move in a well-established and expanding retail environment, we'd love to hear from you. Apply now to express your interest in this exciting opportunity!