Position No: ZPA3169603

Salary/Level: Level 7, $134,481 - $143,736 p.a. plus Superannuation

Tenure: 5 - Year Fixed-term, Full-time

Location: Perth Zoo, Western Australia

Help to create the future of Perth Zoo with us—your next career adventure starts here!

Be part of one of the world’s best inner-city zoos and help guide Western Australia's journey into the natural world. Our vision is to lead in conservation, foster community connections, and create a collective impact. Our purpose is clear: empowering a future where wildlife and humanity thrive together.

At Perth Zoo, we believe in the power of conservation and education. By joining our Fundraising Team, your expertise will directly contribute to saving wildlife and inspiring people to connect with nature.

Bring your experience in managing change, engaging stakeholders, and implementing systems to a role where you can truly make a difference. With a blank canvas to elevate your career, you'll find endless opportunities for growth and impact.

With the new Master Plan 2040, you will be a key driver of progress, enabling Perth Zoo to become Western Australia's heart of wildlife conservation and education.

Reporting to the Head of Development, the Development Operations Manager is responsible for ensuring that the Zoo’s development processes and infrastructure are optimised to support the year-on-year growth of a successful and comprehensive fundraising program.

We are seeking a candidate with a proven ability to drive transformative change from the grassroots level. The role demands someone skilled and eager to engage and align a diverse array of stakeholders throughout the journey.

Key responsibilities include database analysis, financial reporting, compliance and improvement of policies and procedures. The initial major task will be implementing and maintaining a new fundraising platform and customer relationship management (CRM) system.

At the Department of Biodiversity, Conservation and Attractions (DBCA), we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will be Leading Others to help drive positive change.

The successful applicant will be required to possess or obtain a current and satisfactory National Police Check prior to commencement.

About You

• Skilled individual with a degree in information systems or equivalent experience to manage CRM and fundraising platforms, ensuring data integrity and security.
• Strong analytical, problem-solving skills, with the ability to work independently and as part of a team.
• Exceptional interpersonal, communication and internal stakeholder engagement skills.
• Committed to applying and suggesting improvements of relevant policy and procedure documents.
• Experienced in overseeing donation processing, receipting and stewardship processes.
• Confident in leading system transformation initiatives
• Able to manage the Development budget and collaborating with other areas on financial matters.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

• A covering letter.
• A written response addressing the three (3) requested criteria below (in no more than three (3) pages).
• A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

1. Showcase experience in developing and implementing a new CRM (or equivalent) system in a complex environment with numerous stakeholders and dependencies. Highlight the challenges faced, the strategies employed, and the key factors that led to success.
2. Illustrate strategies to increase efficiency, particularly those related to or equivalent to increasing donor satisfaction and reducing the cost to raise a dollar.
3. Provide examples of being the backbone of fundraising (or equivalent) efforts, including instances where data analysis was utilised to make strategic decisions and recommendations.

Please click “Apply” and you will be redirected to the WA Government Jobs Board website at https://search.jobs.wa.gov.au/ where you can submit your application online.

For further information about the Zoological Parks Authority, please visit https://perthzoo.wa.gov.au/

For further job-related information, please contact Niklas Mittmann on 0420 231 005.

Closing date: Tuesday, 29 April 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.