Cloud Platform Principal Officer
NSW Department of Customer Service
Posted 6 days ago
Cloud Platform Principal Officer
- DCS Clerk Grade 11/12 starting from $145,378 to $168,130 base salary per annum + superannuation and annual leave loading
- Ongoing, full-time
- Sydney CBD/McKell based
- This role sits within the Enterprise Infrastructure Operations Division in the Cloud Computing team
About the role:
The Cloud Platform Principal Officer, positioned within the Enterprise Infrastructure Operations Division in the Cloud Computing team, will drive the development and implementation of a comprehensive cloud strategy across AWS and Azure environments, focusing on building scalable, secure, and automated infrastructure solutions. This technical leader will guide a team responsible for managing the organization's shared cloud platforms while systematically addressing technical debt, implementing infrastructure as code practices, and establishing robust monitoring and security frameworks. They will collaborate with product management to align infrastructure capabilities with business needs while ensuring compliance requirements are met and properly documented.
This role requires a dynamic leader who can effectively balance hands-on technical expertise with team management responsibilities within the Enterprise Infrastructure Operations Division. The successful candidate will mentor team members, foster their technical growth, and cultivate a customer-focused culture that delivers high-quality cloud services. They will manage team priorities and resources, lead incident response efforts when necessary, and establish clear documentation practices for all services and processes. This position plays a critical role in the organization's technology strategy by driving standardization, security, and operational excellence across cloud environments as a key member of the Cloud Computing team.
About the team
You'll build and lead a high-performing cloud platform team tasked with transforming our AWS and Azure infrastructure into a next-generation environment, uplifting our existing cloud platform while pioneering new mode 2 operating models that will set the technological foundation for our entire organization's future growth and innovation.
Your day-to-day:
- Pioneer the transformation of our multi-cloud strategy, leveraging cutting-edge technologies to establish a competitive advantage in how we deliver and manage cloud services across the enterprise
- Architect and implement advanced automation pipelines that dramatically reduce deployment times and eliminate manual processes, positioning our infrastructure capabilities at industry-leading levels
- Develop a talent acceleration program within your team that creates the next generation of cloud experts through hands-on mentoring and exposure to complex infrastructure challenges
- Lead the strategic evolution from traditional infrastructure management to a modern platform engineering approach, empowering developers with self-service capabilities that accelerate innovation
- Establish a security-by-design framework that becomes a model for the entire organization, balancing robust protection with operational agility
- Drive the transition to infrastructure-as-code practices that enable unprecedented scalability and repeatability across our global technology footprint
To be successful in this role you will demonstrate:
- Deep technical expertise across AWS and Azure environments, with a proven track record of architecting and implementing enterprise-scale cloud solutions using modern infrastructure-as-code practices
- Strong leadership capabilities with experience building and mentoring high-performing technical teams in fast-paced environments
- Experience driving organizational transformation from traditional infrastructure models to cloud-native platform approaches, with demonstrable success in mode 2 infrastructure implementation
- Excellence in balancing technical priorities with business objectives, ensuring cloud platforms deliver tangible value while maintaining security, compliance, and operational stability
- Passion for continuous improvement and automation, with a solutions-oriented mindset that thrives on solving complex infrastructure challenges
- Exceptional communication skills with the ability to translate complex technical concepts to stakeholders at all levels and foster collaboration across organizational boundaries
Okay, so what's next?
To start your journey towards joining us, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
In your cover letter please share your motivation for applying for this position and your relevant skills and experience
For any role specific questions, please reach out to Alexandra Michelin, Business Operations Co-odinator, [email protected]
For any recruitment enquiries, please reach out to Mel Maung, Talent Acquisition Advisor, [email protected]
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
Cloud Operations Principal Officer
NSW Department of Customer Service
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Senior Governance Officers (APS 6) & Principal Governance Officers (EL1)
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Senior Governance Officers (APS 6) & Principal Governance Officers (EL1)
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Senior Governance Officers (APS 6) & Principal Governance Officers (EL1)
Australian Bureau of Statistics