Mental Health Clinical Support Coordinator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

• Full-Time, Permanent Position
• Classification: Registered Nurse Level 2 with salary range of: $96,705 - $101,566 per annum + Superannuation; or Health Professional Level 2 with a salary range of $91,706 - $102,613 per annum + Superannuation
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
• Generous above-award pay and entitlements (see details below)
• Location: Brisbane South, QLD

About your new role

You are working as part of a transdisciplinary team which includes Intake and Assessment Workers (including both professionals and Lived Experience), Mental Health Clinical Support Coordinators, a Peer Practice Lead and a Clinical Lead. You will report to the Service Manager for the Darling Downs West Moreton and Brisbane South Medicare Mental Health Intake Assessment and Referral Services.

As Mental Health Clinical Support Coordinator, you will support the delivery of high-quality mental health intake, assessment and referral services for individuals in the community who experience mental health issues and are seeking support. A priority of the role is to connect people seamlessly to the most appropriate local service to meet their identified needs, consistent with the 'stepped care' approach. You will be responsible for ensuring continuous care co-ordination between Metro-South Addiction and Mental Health Services (MSAMHS) as well as other health service providers for consumers at times experiencing high levels of distress.

About the Program

The Medicare Mental Health phone service (MMHps formerly Head to Health Phone Service) is an exciting new service connecting the Brisbane South community to the most appropriate services that meet their identified needs. When calling the 1800 number, consumers will be greeted by mental health professionals offering mental health service navigation into and between all community mental health services. This consists of Medicare Mental Health Centres, Headspace, and other community-based mental health services, including those provided by Queensland Health, Non-Government Organisations, and private providers.

The MMHps is part of a national Medicare Mental Health brand, that enables a consistent triage and streamlined transfer or referral to the most appropriate services. A key objective of this service is local service integration to address fragmentation and offer a seamless care pathway for consumers to receive the right level of care at the right time to meet their mental health needs.

This is primarily a phone-based service, taking direct incoming referral calls through an established 1800 mental health intake number. The service uses the Initial Assessment and Referral Decision Support Tool (IAR-DST) alongside other assessments and tools, to support a nationally consistent evidence-informed initial assessment and referral process. The team is made up of staff from diverse professional and personal backgrounds including clinical, non-clinical, and lived experience. Staff work together in a transdisciplinary approach to support people to reach the appropriate service, prioritising consumer choice and agency.

The Brisbane South MMHps program is delivered in partnership with Metro South Health and Brisbane South PHN. The tripartite partnership is designed to complement - not replace or duplicate - mental health support lines and services already provided in the Brisbane South community. These existing services include crisis support lines and state-funded triage services facilitating intake into tertiary services.

The MMHps is co-located with 1300 MH CALL, a confidential mental health triage service that delivers a single point-of-access to Metro South Addiction and Mental Health Service (MSAMHS).

The MMHps operates from 8:30am to 5:00pm Monday to Friday. Opening hours may be adjusted over time in response to community needs and service demands.

What will Neami offer

• Generous additional leave entitlements including 16 weeks Paid Parental Leave, 6 weeks Paid Partner Leave, 2 days Wellness Leave, 2 days additional Carer's Leave and 3 days Compassionate Leave per occasion
• Access to paid study leave and discipline-specific paid external supervision
• Professional development through regular practice development sessions and coaching with your supervisor
• Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
• Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
• Flexible work arrangements are available for maintaining your work-life balance.
• 17.5% Annual Leave Loading

What you will bring to the role

• Proven experience at working within multidisciplinary teams within the area of mental health service delivery.
• Demonstrated skill in the application of recovery-based approaches in a clinical setting.
• Experience working as a member of a multi-disciplinary (or trans-disciplinary) team with the ability to inspire and facilitate teams toward shared objectives and creating environment that encourages innovation and excellence.
• Demonstrated experience in preparation of reports with recommendations.
• Demonstrated ability to form and nurture partnerships with government and non-government mental health, emergency, and community service providers.

• Formal tertiary qualifications in Nursing, Psychology, Social Work or Occupational Therapy
• Current full registration as Registered Nurse with current annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential or
• Current full registration as a Psychologist, Occupational Therapist or Registered Nurse with annual practicing certificate from the Australian Health Practitioner Regulation Agency (AHPRA) essential, or full registration as a Social Worker with the Australian Association of Social Workers (AASW) or can evidence membership eligibility AASW.
• Compliant with Queensland Health's workplace health and safety requirements, including Requirements for Workers in Healthcare Settings.

What the role requires

• National Criminal History Check (police check) - disclosable outcomes considered
• Current Working with Children Check - required before commencement of work
• Current Nursing AHPRA registration
• Australian working rights

How to apply

The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (select paper clip icon).

To apply for this position, please:

• Click the 'Apply' button where you will need to create a username and password.
• Upload your resume and cover letter.

When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked).

Please include in your application how you would prefer to be contacted (whether via email, text or phone call).

If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:

Lisa White | Service Manager | [email protected]

If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.

If your application is shortlisted:

• We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
• We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.

Applications Close: 13TH May 2025

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click Here for full statement.