WHO WE ARE:

Daisy & Hen began in 2016, and from humble beginnings we are now one of Australia's most loved baby & children's multi brand retailers. Check us out on Instagram @daisyandhen

Our mission is to create joy! We pride ourselves on our exceptional customer experience and we love to connect with our community. We are passionate about sharing our intentionally curated range of products, each chosen for their function, style and quality. We are a leading stockist for incredible brands like Jellycat, Tiger Tribe, Huxbaby, Connetix, Olli Ella and 60+ others

We have a network of 4 beautiful stores here in SA (5 and 6 are coming soon to Westfield Marion and Burnside 👀) and a busy HQ / Warehouse. It's a collaborative, vibrant and fun environment, and with some big exciting 2025 plans we remain proudly an independent female and SA owned company as we grow.

ABOUT THE ROLE:

We are looking for a fun, energetic & passionate Retail Manager to manage our beautiful Port Elliot boutique. This role can be offered as either a full time or part time role to suit you.

Day to day you will be responsible for:

Team leadership:

Leading a tight knit, engaged, positive and high performing team to success.

Ongoing team training, development and regular checkins and reviews.

Living our values and upholding all standards and procedures.

Customer experience and sales:

Delivering an exceptional in store customer experience for every Daisy & Hen customer (we have the best customers and are famous for our service!)

Building genuine relationships and a community within and around your store, creating a welcoming and warm space for people to enjoy.

Meet revenue and financial metrics and KPIs

Product and Visual Merchandising

Be a passionate and enthusiastic advocate and expert for our range of brands and products by staying engaged and up to date on arrivals, product knowledge and the industry.

Maintain a high level of inspirational visual merchandising and in store presentation, including your back of house.

Administration

Maintain accurate stock on hand across your store, including managing stocktakes and minimising stock loss.

Complete the day to day operational and administration tasks, rostering and wage management, optimising expenses, reporting etc.

This role is offered permanent part time or full time - your choice. For part time, we are looking for a minimum of 8 days / 50 hours per fortnight, or up to full time: 10 days / 76 hours per fortnight. This will include rotating Saturday shifts (but no Sundays or late nights).

We offer a unique retail management opportunity to join a fast growing, SA and female owned business. The best of both worlds - flexibility and support in a close knit team environment and opportunities to progress your career.

You will also get to:

Participate in quarterly off site Manager's conferences and weekly video conference calls.

Work across our Warehouse and HQ sites as part of your ongoing development. Dip into ecommerce, marketing or buying if you want to learn more!

Access other L&D opportunities like trade fair visits, industry events and buying appointments.

WE ARE LOOKING FOR SOMEONE WHO IS:

Passionate about creating exceptional customer experiences. We are looking for someone authentic and approachable, who genuinely loves our products, building relationships and fostering community.

Joyful! You are energetic, positive and kind in your approach to work. You make work fun and love to uplift your team.

Willing to roll up their sleeves and get it done. We 'sweep the stores' and this means we all do whatever it takes, at every level.

Excited to be accountable to, and impact the outcomes.

Collaborative in your approach, we work as one team.

Confident in a dynamic, multi faceted, sales environment.

Excited by our range of products and brands and being able to share them with our customers.

Organised, with a strong attention to detail and commitment to seeing a task through.

Adaptable, and can manage competing priorities in a fast paced retail environment.

A great listener and strong communicator.

Has integrity, commitment and bucket loads of empathy and kindness.

Ambitious! You want to grow with us.

REQUIREMENTS TO BE SUCCESSFUL:

You have retail experience (management is not essential) You have a willingness to learn, a passion for our products and a positive can do attitude.

You understand [and love] all things stock: inventory management, visual merchandising and best seller reports are your jam.

A passion and affinity for our products - essential. MUST LOVE CUTE BABY THINGS AND JELLYCATS!

Microsoft Office and PC proficient - essential.

WHAT WE HAVE ON OFFER:

A part time or full time role at our Port Elliot store location. The flexibility to work with us to establish a roster that works for you. There will be regular rotating Saturday work but no Sundays or late nights!

A FTE annual salary of $65,000 + super plus 2 generous incentive programs, a quarterly sales and an annual profit share.

Be a part of a female owned, local business as we continue to grow.

We will provide you with ongoing training & development specific to this role, as well as opportunities for professional development to compliment your role.

You will participate in regular business leadership meetings, contributing your ideas and goals for our stores and broader business. Your voice matters here.

Our business is growing quickly, and if you are ambitious there is no limit on the opportunities you can take. Interested in buying, marketing, e-commerce - we are growing and there are opportunities available for you once you succeed in this role.

Generous employee discount, quarterly team events, a friendly and supportive work culture

Does this sound like you?

To apply: please submit your resume and a cover letter introducing yourself and letting us know why you are perfect for this position.

We love hearing from people from all walks of life. If you have the passion, commitment and drive, we’re excited to hear from you!

No recruitment agencies please – we’ve got this one covered.