Location: Sunshine Coast

MEGT is looking for an enthusiastic IT Trainee to join a busy and supportive Service Desk team as a First Responder. This is a fantastic opportunity to develop your skills and build a long-term career in IT.

About the Microsoft Traineeship Program
The Microsoft Traineeship Program is an entry-level traineeship designed for individuals who are eager to start a career in IT. This program is ideal for those who have a keen interest in technology and excellent communication abilities. When you join the Microsoft Traineeship Program, MEGT will be your legal employer. You will be placed with a Host Employer within the Microsoft Australia partner network.

About the Role:
As an IT Service Desk Trainee (First Responder), you'll be the first point of contact for clients, helping to keep their systems running smoothly. You'll gain real-world experience providing technical support, managing tickets, and learning how to resolve and escalate issues-all while being mentored by industry professionals.

Qualifications:
You'll receive paid study time while pursuing a nationally accredited qualification - Certificate IV in Information Technology (Networking). Additionally, you'll attain four globally recognised Microsoft certifications.

Duties:
As a trainee, you'll be supported and mentored to:

• Provide first-level technical support to clients over the phone
• Log, manage and resolve tickets in a timely and professional manner
• Monitor client environments to ensure system continuity
• Assist with software installations and IT documentation updates
• Maintain up-to-date and accurate ticket notes
• Escalate issues appropriately and follow up to ensure resolution
• Develop strong communication and customer service skills
• Track your time accurately and update internal systems

Are you:

• Passionate about IT and technology?
• A fast learner with excellent communication skills?
• Ready to commit to a 24-month traineeship?
• Able to pass a police check?
• In possession of a valid driver's licence and reliable transport
• An Australian Citizen for Security Clearances

Benefits

• You'll gain IT knowledge and paid practical work experience
• 24-month full-time paid traineeship - earn while you learn $$, with no HECS debt.
• Gain a nationally recognised qualification, Certificate IV in IT, plus globally-recognised Microsoft certifications
• Access a range of exciting career paths within the IT sector.
• Receive dedicated mentoring and support throughout your traineeship from your Field Officer.

Interested? Click "Apply Now" or contact [email protected] for more information or visit https://www.megt.com.au/jobs

About MEGT: At MEGT, we enable people to start their careers through Apprenticeships and Traineeships and support large and small businesses to recruit, train and grow careers. Our purpose is to provide life changing, lifelong learning and employment solutions for all. We invite you to be part of our story.

Consent as an applicant to receive any marketing information related to other MEGT employment and education services offerings.

MEGT is committed to being a Child Safe Organisation and an Equal Opportunity Employer. We have zero tolerance of racism, discrimination, harm, or abuse. We have a culture that values safety, diversity, and inclusion and encourage all qualified applicants, including minorities, genders, protected veterans, Aboriginal and Torres Strait Islander peoples and individuals with disabilities are encouraged to apply.