Virtual Local Area Coordinator

Location: Tweed Heads

ORIENTATION COMMENCES : 23rd of June

We're Feros Care, and what we care about most is helping people live bolder lives. Our values are not just words on a wall, they are unique to us and underpin our much bolder vision and aspirations for our clients, residents, participants, customers, and Team Members.

Since 1990, we’ve been making it happen, both for older Australians and people with disability.

We are proud to be Game Changers. Dream Makers. Kindness Champions. Culture Shapers. Vibrant Creator. And it’s not just us who thinks so; We’ve won many awards on the local and international stage for our approach.

We actively seek to include, welcome, and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander People, people from cultural and linguistically diverse backgrounds, and people with disability.

What you’ll be doing:
As a Virtual Local Area Coordinator (VLAC) at Feros Care, based full time from our Tweed Heads office, you're the crucial link between the community and the National Disability Insurance Agency (NDIA). Your role involves guiding participants through the NDIS process, collecting information for their plans, and helping them understand how to use their funding effectively.

Your work will include:

Supporting people with a disability to develop a goal-based, individualised plan which supports their strengths, skills, and interests.

Guiding and assisting people with a disability to build capacity and explore options for self-direction, self-management, and self-advocacy.

Providing people with a disability and their families with information and support to access mainstream services and participate in the community.

Building and maintaining positive partnerships within the wider community to refer participants to a diverse range of service providers.

Develop strong community partnerships that support capacity building to make communities more accessible and inclusive.

Who we’re looking for:

Someone with great people skills, excellent written communication, and strong time management skills.

You will have experience in meeting and exceeding KPIs and outcomes.

Be adaptable and able to cope with an ever changing, fast paced environment where no two days are the same!

A person-centered approach when working with vulnerable people from diverse backgrounds focused on empowering individuals to exercise choice and control, delivering positive outcomes, maintaining confidentiality, and upholding professional integrity.

Relevant qualifications in disability, allied health, community services, or minimum 2 years’ experience working with people living with disability or lived experience with disability or caring for someone with disability.

What we can do for you:

Salary banding from $80,861 - $86, 849 depending on relevant qualifications and years of relevant experience.

Non-for-profit Salary Packaging (up to the value of $15,899 per annum tax free) and Meal and Entertainment Packaging (up to the value of $2650 per annum tax free) (Part time and Full-time employees)

Extensive discounts available on everyday purchases, financial tips and services, wellbeing, and wellness programs through our ForME platform

My Fitness Passport – Ability to access fitness facilities across Tweed and Gold Coast.

Extensive training, development, and career opportunities (we will support you to complete additional relevant qualifications and certificates) under the guidance of dedicated supportive managers

Private Health Insurance Discount (Medibank)

Employee Referral Program

Employee Assistance Program (EAP)

Up to 9 weeks paid parental leave for eligible employees.

All technology / equipment provided

Successful applicants will be required to undertake a Nationally Accredited Criminal History Check a Working with Children Check and must provide evidence of the right to work in Australia.

If you require any adjustments, or would like to discuss accessibility requirements, preferred communication methods or other possibilities throughout the recruitment process, please contact the Recruitment Advisor, Mariana for a confidential chat on [email protected]

Feros Care acknowledges the Australian Aboriginal and Torres Strait Islander Peoples as the first inhabitants of the nation and the Traditional Custodians of the lands where we live, learn and work.