About Us:

Community Care TASMANIA is a not for profit provider of in-home aged care and disability services that support Tasmanians to live independently and with dignity in the comfort of their own homes surrounded by family, friends and neighbours. Our team is dedicated to delivering compassionate, high-quality care, tailored to the unique needs of each client.

As we continue to grow, we are looking for a skilled Business Development Manager to join our leadership team and be a key member of a Tasmanian business delivering exceptional care to our clients. This is a full time position based in our Launceston office.

Role Overview:

The Business Development Manager is responsible for driving business growth by leading the sales strategy for Community Care TASMANIA. This role will focus on acquiring new clients, building strong relationships with families, healthcare professionals, and referral partners. Additionally, the Business Development Manager will oversee the onboarding process for new clients, ensuring a smooth transition to service delivery while maintaining the highest standards of care.

Key Responsibilities (Selection Criteria):

Sales Strategy Development and Execution:

• Develop and implement a comprehensive acquisition strategy for acquiring new clients, expanding market share, and increasing revenue for in-home care and Respite Centre services.

• Identify new business opportunities and potential clients through market research, networking, and direct outreach to healthcare professionals, hospitals, and community organisations.

• Drive sales campaigns and initiatives to meet or exceed revenue targets while ensuring alignment with the company’s focus on care.

• Analyse market trends and competitor activities to adjust activity and identify areas for improvement.

Team Leadership and Management:

• Lead, motivate, and develop the Onboarding Coordinator, ensuring they meet agreed targets.

• Conduct regular training and coaching to develop team members’ sales skills and knowledge of in-home care services.

• Foster a positive, customer-focused business growth culture within CCT more broadly, ensuring all growth prioritises high-quality care and client satisfaction.

Client Acquisition and Relationship Management:

• Build and nurture relationships with key stakeholders such as clients, their families, healthcare providers, and referral agencies.

• Guide prospective clients and families through the sales process, ensuring they have all the information necessary to make informed decisions about in-home care services.

• Address client inquiries and concerns, providing tailored solutions that meet their specific needs.

• Develop and maintain a strong referral network with medical professionals, hospitals, and other service providers.

Onboarding of New Clients:

• Oversee the seamless onboarding process for new clients, ensuring they feel supported and informed at every stage of their journey.

• Work closely with case managers to ensure that client care plans are tailored, developed, and implemented promptly after sign-up.

• Ensure that new clients receive a clear understanding of service delivery expectations, the scope of care, and communication preferences.

• Conduct initial follow-ups with new clients and their families to ensure satisfaction and address any concerns.

• Provide feedback to the Aged Care, Disability Services, Scheduling and Service Delivery teams regarding client onboarding to continuously improve the experience and streamline processes.

Sales Reporting and Analysis:

• Track, analyse, and report on sales metrics, such as leads, conversions, revenue growth, and client satisfaction.

• Provide regular updates on the sales pipeline, key opportunities, and any challenges or barriers affecting the sales process.

• Develop and utilise tools to manage leads, follow-ups, and client data efficiently.

Marketing and Outreach Initiatives:

• Collaborate with the marketing team to create promotional materials, online content, and campaigns designed to attract new clients.

• Represent the company at industry events, conferences, and networking opportunities to increase brand awareness and generate leads.

Compliance and Quality Assurance:

• Ensure that all sales activities comply with relevant legislation, industry standards, and ethical guidelines, particularly those related to aged care and disability services.

• Maintain a high standard of knowledge about the company’s services, regulatory requirements, and the Aged Care Quality Standards to ensure accurate information is provided to potential clients and their families.

About You:

We are seeking a compassionate, dedicated, and highly organised Business Development Manager who has a passion for supporting Tasmanians living in their own homes and communities, and leading a dedicated team to deliver high-quality care. You will bring:

Qualifications:

• Bachelor’s degree in business, marketing, healthcare management, or a related field (desirable).

• Experience in aged care or health services sales is highly desirable.

Experience:

• Previous experience in providing strong leadership & management skills with the ability to build capability and support staff dealing with case work challenges.

• Experience dealing with complex case management matters, including effective risk assessment.

• Judgement, analytical skills and ability to understand and apply legislation.

• Experience managing competing priorities.

• Excellent interpersonal, oral and written communication skills and the ability to establish and maintain professional relationships with key internal and external stakeholders.

• Ability to work collaboratively with the team to understand the strategic direction of Community Care TASMANIA

• Previous experience supporting clients & participants through an intake role.

• Demonstrated ability to work co-operatively as a member of a professional team.

• Demonstrated ability to work autonomously with a high degree of initiative.

• Highly motivated, results-driven, and customer-oriented, with a passion for delivering exceptional in-home care.

• Strong leadership and team-building capabilities, with a collaborative approach to achieving goals.

• Excellent problem-solving abilities, capable of handling challenges and adapting to changing circumstances.

• Empathetic and understanding of the unique needs of aged care clients and their families

Why Join Us?

• Make a Difference: Play a key role in enhancing the quality of life for Tasmanians, providing them with the care and support to allow them to live in their own home and community.

• Supportive Team Environment: Work alongside a passionate and dedicated team, committed to delivering exceptional care in a state of the art, dog friendly office with free parking.

• Career Development: Opportunities for professional growth and development, including ongoing training and leadership development programs.

• Attractive salary & salary packaging – This is a SCHADS SACS Level 7 position. With additional salary packaging benefits up to $15,900 plus a meal & accommodation package of up to $2649

How to Apply:

If you are a passionate and experienced leader with experience in aged care and NDIS, we would love to hear from you. Please submit a current resume and a 1-2 page cover letter responding to the selection criteria.

Applications Close: 27 April 2025

For further inquiries or a copy of the Position Description, please contact Kelli Schultz at [email protected] or by calling 6334 0990