Internal Dispute Resolution Officer

• Hybrid work options
• Free parking
• On-site cafe

An incredible opportunity awaits to work with a renowned insurance organisation, in the Internal Dispute Resolutions team. If you have a strong background in Property Claims Insurance, this could be the role for you!

What’s in it for you?

• True Flexibility with Hybrid Working Model.
• Work closely with an experienced leadership team to sharpen your skills and take on new challenges with confidence.
• Established insurance organisation committed to supporting the community during tough times.
• Supportive team environment and culture with a focus on hard work, innovation, and celebrating success!

About the role:

• Manage and resolve a portfolio of customer complaints with a high level of professionalism and empathy.
• Investigate and analyse complex complaints, gathering necessary information to reach fair and effective resolutions.
• Communicate directly with customers, understanding their concerns and providing timely updates on the resolution process.
• Collaborate with internal teams and departments to address the root causes of complaints and implement process improvements and education to minimise complaints.
• Ensure all complaints are accurately documented, tracked, and reported according to internal policies and compliance standards.
• Consult with underwriters and the Australian Financial Complaints Authority as required.

About you:

• Strong experience in property insurance claims.
• Previous experience managing complex complaints is favourable.
• Proven experience with compliance, interpreting and applying legislation within a regulated industry.
• Strong written and verbal communication skills, with the ability to handle sensitive and complex situations effectively.
• Excellent problem-solving abilities and a solutions-focused approach.
• Ability to remain calm under pressure and ensure that issues are resolved in a timely manner, to the satisfaction of the customer.
• Strong attention to detail and the ability to document and track complaints accurately.

Who are we, and what's next?

We're Talentpath - nice to meet you. We're lucky to partner with companies to help them fuel the potential of their business through the addition of talented people.

For a confidential discussion, contact Meg or apply to this ad.
[email protected] | 0472 770 786

We encourage you to apply for this role even if you don't tick all the boxes. Recent research shows that people from disadvantaged and/or underrepresented backgrounds are more likely to scroll past a job if they don't have every single requirement - let's change that. We recognise that people are more than just their CVs and take pride in being inclusive and diverse in our recruiting process. So, if this role has piqued your interest, apply!