Gourmet Basket and The Cupcake Factory are part of a growing E-Commerce group entering a thrilling phase of expansion - this is your chance to be part of something big!

Gourmet Basket is a national multi-award winning hamper company delivering gourmet food, wine, pamper and baby gifts all over Australia. The Cupcake Factory, founded in 2007, has a stellar reputation of crafting a range of delicious baked cupcakes and cakes baked fresh daily.

We are committed to providing an exceptional gifting experience to our customers and recipients.

We are seeking a Customer Service superstar to join our young and friendly Customer Service and Order Processing area of the business, working directly with our customers to help them find their perfect gifts and cakes!

We are seeking someone who is highly productive and understands what it takes to leave a positive impression on our customers.

Key duties and responsibilities:

First point of call for all inbound calls and sales orders

Help customers meet their needs, from providing product and gifting advice to placing an online order, tracking their delivery and processing returns

Responding to tickets in a timely manner

Multitasking across multiple systems

Assist preparing online orders paperwork when required

During peak periods, handle a high volume of inbound calls, chats and tickets as well as outbound follow ups

Skills and experience:

You are reliable and accountable for the success of your role

You can multi-task, switching from one task to another regularly without making errors

You understand the importance of following company standard operating processes

At least 2 years’ experience in Customer Service - ideally for an eCommerce company or baking-related business

You have a great phone manner and genuinely love helping customers

You are not phased about dealing with the odd difficult customer

Experience with customer ticketing system desirable. Eg. Gorgias

Experience using a CRM desirable

Strong skills with Microsoft Office Suite

Happy and vibrant personality that lifts culture of those around them

Must have flexibility for additional hours at Christmas for volume

Experience working for eCommerce in a similar role desirable.

Benefits

Be part of a great team who’s mission in life is to make people happy 😊

Cupcakes and other goodies are all around you!

Close to major public transport hubs and some onsite parking

Relaxed, non-corporate environment (as we are an online business)

Gain experience and skills in the growing e-commerce space

Be part of a multi-Award-Winning Business

Team celebrations and staff discounts for gifts

If you love the idea of working in a business that makes people smile and maybe enjoy a bit of home baking, please send your resume and cover letter to the link below. We look forward to hearing from you. Only successful applicants will be contacted for interview.