Our participants, Our people, Our purpose

Currently, there are around 4.3 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 600,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability and Insurance Agency (NDIA) is seeking candidates to fill the APS5 National Contact Centre Support and Communications vacancy. This is a key role that contributes to creating, managing and communicating information and knowledge articles to and for the National Contact Centre.

Where you can add value

Duties may include, but are not limited to:

• Contribute to and draft high-level written collateral, ensuring accuracy and consistency.
• Assist in the development of strategic communication plans and strategies with clear, concise, and effective messaging for various audiences.
• Offer feedback and support to teams to ensure quality outcomes and continuous improvement.
• Contribute to the identification and implementation of process improvements to enhance efficiency and effectiveness.
• Create and review process maps, scripting, guidance material, and work instructions to support operational activities.
• Draft, format, and proofread documents using Microsoft Office Suite, ensuring they adhere to best practices and organisational standards with a focus on accessibility.
• Perform research and data collection to support the drafting of Branch communications and other documentation.
• Build and maintain relationships with internal and external stakeholders to achieve positive outcomes and support organisational goals.
• Respond to enquiries and provide accurate, timely advice while adhering to guidelines and procedures.
• Assist with the scheduling, coordination, and publishing of communication content.
• Tailor written communication to effectively address a range of purposes, including broadcast communications to detailed work instructions.

Enough about us, let’s talk about you

The NCC Support and Communications team plays a key role in providing best practice service delivery to NDIS participants and anyone contacting the NDIA by creating, managing and communicating information and knowledge articles to and for the NCC.

• Excellent written and verbal communication and interpersonal skills.
• Ability to develop and design written communications, including procedural guidance
• Capacity to engage constructively and respectfully with individuals of diverse backgrounds and abilities
• Strong stakeholder management.
• Strong attention to detail.
• A high-level understanding of the objectives and operation of the NDIS.
• There are no minimum Qualifications required to perform this role however at least 12 months experience working in a government department or communications role is desirable.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from QLD - Robina, ACT - Deakin, VIC - Dandenong, VIC - Geelong, remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close Monday 28 April 2025 at 11.30pm AEST

If you have any questions, please contact Nicole Moore on 07 55016932 or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.