Sales Consultant

Hours: 38 hours per week, working any 5 out of 7 days including weekends and public holidays on rotation.

The Company:

Established in 2018, here at Austen & Blake, we create made-to-order diamond jewellery with the support of talented craftspeople, bringing more than 200 years of experience to the realisation of our customers’ dreams. Be it a stunning ring, an elegant necklace or beautiful earrings, Austen & Blake craftspeople help people translate feelings into jewellery every day.

In the expansive territories of Australia and New Zealand, our presence is steadily expanding. With several established locations and a measured influx of new stores, we are navigating a path of growth. Opportunities on the horizon contribute a sense of anticipation as we continue to consolidate our position in this region.

About this role:

We are looking for a luxury Jewellery Sales Consultant to join our successful sales team based in the famous jewellery location of Sydney.

Join us and be a part of our pursuit striving for excellence and work together with an exceptional team dedicated to delivering unparalleled beauty, craftsmanship, and joy to our loyal customers.

How you’ll contribute:

Client Engagement and Consultation: Greet clients with warmth and professionalism, building genuine relationships by actively listening to their needs and preferences.

Product Knowledge: Develop a comprehensive understanding of our jewellery collection, including the materials, design details, and craftsmanship that sets us apart.

Sales Performance: Proactively meet and exceed individual and team sales targets while maintaining a consultative and customer-centric approach. Provide personalised recommendations and options to clients, ensuring a memorable and luxurious shopping experience.

Customer Experience: Deliver exceptional customer service at all times, ensuring that each interaction leaves a lasting positive impression. Handle client inquiries, resolve concerns, and create an environment where clients feel valued and appreciated.

Brand Ambassadorship: Embody the essence of our brand and uphold its reputation by maintaining a polished and sophisticated appearance, as well as demonstrating a genuine passion for luxury jewellery.

Collaboration: Work closely with team members and other departments to share insights, contribute to visual merchandising efforts, and collectively enhance the overall customer experience within the store.

About you:

You boast 1-2 years of experience across the luxury jewellery sector

Proven track record in smashing sales targets within a similar retail environment

You are a bubbly, confident communicator with experience handling phone, video & face to face consultations

Tech savvy - ability to pick up CRM and can troubleshoot to resolve issues smoothly

Adaptability - capacity & desire to adapt to learning new systems & processes with ease

Motivated Self-Starter - you take initiative on tasks without being told what to do

Team Player - you like to share the knowledge, the wins & lend a helping hand fostering a collaborative & copacetic workplace

Proactive Problem-Solver - ability to think critically in solving problems with innovative ideas or prevent them

Outstanding Communication skills - ability to write & speak in a clear, concise & engaging manner across differing channels

Customer Centricity - you are all about tailoring the customer experience, understanding their needs, & obtaining feedback in the form of reviews to support continuous improvement

Results Oriented - ability to strive for excellence and to approach challenges with a positive mindset

Passionate & Creative - you have a passion for luxury products & a sense of creativity when styling products

Why You'll Love Working Here:

Referral Scheme – Cash rewards for referring great talent 💰

Annual Leave – 20 days holiday plus public holidays

Exclusive Employee Discount %

Birthday Leave – 1 paid day off on your birthday 🥳

Perkbox — Enjoy shopping discounts, wellbeing rewards & peer recognition ✨

Enhanced Leave Policies — Formalised policies with clear processes & enhanced support

Partner with a global luxury brand on its journey of expansion across ANZ 🌏

Learning & Development – Ongoing opportunities for growth 🌱

More Exciting Benefits Coming Soon!

As an equal opportunity employer, we know people come from all walks of life with a different perspective to offer. Even if you don’t meet all of the criteria, we encourage you to submit your application.

Next Steps?

Apply now and we’ll create a shortlist of suitable candidates. You’ll receive an email follow-up, we’ll arrange an initial phone call and if successful you will move to a 1st stage interview. If successful after the interview, you’ll receive an offer.

Could you be our next Sales Consultant Superstar…

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.