Employment Type: Permanent / Part Time
Position Classification: Administration Officer Grade 3
Remuneration: $34.46 - $35.54 per hour
Hours Per Week: Various
Requisition ID: REQ564243

Applications close: 23rd April 2025

Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).

What you'll be doing

The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through virtual Urgent Care delivery, early intervention and care navigation to people who have been identified as at risk of Emergency Department presentation and hospitalisation.

To support this purpose, MNC Virtual Care manages a high volume of calls and administrative tasks, particularly during peak periods, operating in a fast-paced, call-centre-like environment.

The Administrative Officer will provide essential administrative support, including MS Excel skills, patient registration, data entry, reconciliation, and answering phone enquiries. The role ensures timely and accurate services for the Virtual Care team, in line with Mid North Coast Local Health District policies and procedures.

About you, do you have?

• Previous experience within a customer service environment
• Previous experience working in a contact centre is desirable but not essential. However, demonstrated ability to manage a high volume of calls and administrative tasks in a fast-paced environment is important.
• Strong attention to detail, excellent problem-solving skills, and lateral thinking
• Experience working in a fast-paced environment with a passion to deliver exceptional customer service.
• Possess excellent work ethic and behaviour.
• Ability to clearly communicate effectively with customers and stakeholders.
• Ability to pick up and learn new systems quickly.

Diversity and Inclusion lies at the heart of how we recruit

Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact our Diversity, Equity & Inclusion Manager.

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.

Need more information?
1) Click here for the Position Description
2) Need assistance with your application please refer to our resources: How To Apply or for Aboriginal People and Torres Strait Islanders refer to: Stepping Up

For role related queries or questions contact Cassie Deans on [email protected]

For Diversity, Equity & Inclusion enquiries, please contact the District Manager - [email protected]

'Get to know our Health District' - MNCLHD

Code of Ethics and Conduct for NSW Government Sector Employees

Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards