Are you passionate about delivering exceptional customer service and making a genuine impact in people’s lives? Join a supportive and energetic team environment where your ability to connect with customers and provide helpful solutions will be valued and celebrated.

About the Role:
As a Customer Service & Sales Consultant, you’ll be the first point of contact for members and prospective members. This role is all about delivering first-class service, identifying opportunities to provide tailored product recommendations and contributing to a high-performing contact centre environment.

You’ll need to be available for a full-time, in-office training period of three months, based in Parramatta. Hybrid working arrangements are available once training is successfully completed.

You will:

• Handle inbound enquiries and requests regarding membership, claims and services
• Provide clear and friendly support without the jargon
• Build rapport with members and ensure their experience is positive and professional
• Identify opportunities to cross-sell or up-sell relevant health and life products
• Make occasional outbound calls for campaign and retention purposes
• Maintain accurate records and comply with quality and compliance standards

What You'll Bring:

• A strong focus on customer experience and a passion for helping others (no prior experience in a call centre necessary, however advantageous)
• Excellent verbal communication skills and the ability to simplify complex information
• Basic computer and keyboarding skills (MS Office, Outlook)
• A proactive mindset with the ability to adapt to change
• A positive, team-oriented attitude and a willingness to learn

Why You’ll Love It Here:

• Ongoing coaching and development to help you succeed and grow
• Supportive team culture where people genuinely care about what they do
• Be part of a company that values integrity, empathy, and putting members first
• Opportunity to contribute to both individual and team performance goals

Location: Based in vibrant Parramatta with hybrid flexibility offered after compeltion of training period

Roster: Monday - Friday and every second Saturday. Shifts start at 7:45am, 8:15am, 10:00am, or 12:00pm, with every second Saturday required from 9:00am to 5:00pm. Shifts are rostered weekly. If working outside core business hours, 18% loading applies.