About the company:

This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. We have multiple vacancies across regional Victoria, and this is a great opportunity for an experienced Reception/Administration candidate to join this busy team

About the role

As an Admin / Receptionist, you will be providing counter/reception support for the local office including enquiries in the self-help kiosks and online support. In addition, your key duties are as follow:

• Manage and resolve matters by actioning planning tasks
• Resolve customer enquiries, provide information and/or referring customers to appropriate government or community services.
• Manage the team shared email inbox, appointments and telephone enquiries.
• Coordinate appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
• Undertake research and investigation activities and prepare associated reports and correspondence.
• Undertake a range of data entry activities and ensure follow up is completed.
• Receive and record complaints and other feedback

About you

To be successful in this role, you must have:

• Previous experience in an Administration, Reception, or similar role
• Intermediate to advanced proficiency in using MS Office Suite
• Excellent stakeholder management and customer service skills
• Ability to handle multiple tasks with competing priorities
• High attention to detail

Benefits

• 12-months casual temporary assignment
• ASAP start date pending clearances
• Full-time hours, Monday to Friday
• $37.36 per hour + super
• ultiple locations in Victoria: Ararat, Frankston, Horsham,Coolaroo, Mildura, Echuca.

*** Please note the successful candidate for the role must hold Australian Citizenship and be willing to complete federal police check ***

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion