About the Role

As a Participant Support Officer based in Coolaroo, you will be responsible for managing your workload effectively while working within established procedures and receiving guidance from senior team members. You will provide administrative, clerical, and operational support, including some basic research and analysis.

This role may require public contact, where you will provide straightforward advice and assistance to both internal and external stakeholders.

Key Responsibilities

• Participant Support & Customer Service: Manage and resolve participant matters, respond to enquiries, provide information, and refer individuals to appropriate government or community services.
• Administrative & Reception Duties: Provide reception and counter support, assist with self-help kiosks and online services, manage appointments, and ensure accessibility of office facilities.
• Communication & Record Management: Handle the shared team inbox, telephone enquiries, data entry, and maintain accurate records, including complaints and feedback.
• Research & Reporting: Conduct research and investigations, prepare reports, and assist with correspondence and operational tasks.

To be considered for this role you will Demonstrate;

• Experience in customer service and administrative support.
• Strong communication and interpersonal skills.
• The ability to manage multiple tasks and prioritise workload effectively.
• Attention to detail and a proactive approach to problem-solving.
• A commitment to delivering high-quality service and support.

If you are passionate about providing excellent participant support and administrative assistance, we encourage you to apply!

To Apply

As this role is with Federal Government Agency, applicants must be Australian Citizens.

Click "Apply Now" and submit your application.

Applicants new to DFP may be asked to provide additional information including work rights status via a survey link – if requested, we ask that you provide this information in order to expedite your application.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.

By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via https://www.dfp.com.au/about-us/policies. Do not submit any sensitive personal information in your resume.