Job Title: Operations Officer

Company: Focused Well-being Services

Location: Ormiston, Queensland

Job Type: Full-Time, Permanent

About Focused Well-being Services:

Focused Well-being Services is a dedicated provider committed to delivering high-quality, person-centred support within the National Disability Insurance Scheme (NDIS). We pride ourselves on fostering a supportive environment for both our participants and our staff, aiming to empower individuals to achieve their goals and enhance their overall well-being.

About the Role:

We are seeking a highly organised and proactive Operations Officer to join our dynamic team. This pivotal role is central to the smooth and efficient running of our daily operations. You will be responsible for ensuring compliance, managing rosters, supporting our valued team of support workers, and maintaining strong relationships with stakeholders, all while working within the NDIS framework.

Key Responsibilities:

NDIS Coordination: Demonstrate a strong understanding of the NDIS framework, including participant plans, funding, reporting requirements, and quality standards. Ensure service delivery aligns with NDIS guidelines.

Rostering Management: Develop, manage, and optimise support worker rosters to meet participant needs, ensuring continuity of care and efficient use of resources. Handle shift changes, leave requests, and troubleshoot scheduling conflicts promptly.

Compliance & Quality Assurance: Ensure all operational activities adhere to NDIS Quality and Safeguards Commission standards, relevant legislation, and internal policies and procedures. Assist with record-keeping, documentation management, and preparation for audits.

Policy & Procedure Maintenance: Assist in the review, updating, and implementation of operational policies and procedures. Effectively communicate changes to relevant staff.

Stakeholder Liaison: Build and maintain positive, professional relationships with NDIS participants, their families, support coordinators, NDIS representatives, and other external stakeholders. Serve as a key point of contact for operational inquiries.

Support Worker Liaison & Support: Act as a primary point of contact for support workers regarding rosters, timesheets, operational procedures, and general inquiries. Provide guidance and support to ensure they feel equipped and valued.

General Office Operations: Contribute to the overall smooth running of the office environment, including managing administrative tasks and identifying opportunities for process improvement.

About You (Skills & Experience):

Essential:

Proven experience in an operational, administrative, or coordination role, preferably within the disability, aged care, or community services sector.

Crucial: Solid understanding and practical working knowledge of the NDIS framework, including its principles, funding structures, and compliance requirements.

Demonstrated experience in staff rostering/scheduling, preferably using relevant software.

Excellent organisational and time management skills with the ability to manage competing priorities effectively.

Strong problem-solving skills and high attention to detail.

Exceptional interpersonal and communication skills (written and verbal) for liaising effectively with diverse stakeholders.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to learn new software systems quickly.

Commitment to person-centred approaches and the rights of people with disability.

Ability to maintain confidentiality and handle sensitive information appropriately.

Current NDIS Worker Screening Check (or willingness to obtain).

Valid Driver's Licence.

Desirable:

Experience using specific rostering/client management systems ShiftCare. (optional)

Experience in policy review or development.

Relevant qualifications in Business Administration, Community Services, Disability Support, or a related field.

What We Offer:

A supportive, collaborative, and positive team environment.

The opportunity to make a real difference in the lives of NDIS participants.

A role with variety where no two days are the same.

Competitive salary package commensurate with experience.

Opportunities for professional development.

Convenient office location in Ormiston.

How to Apply:

If you are passionate about operational excellence within the disability sector and possess a strong understanding of the NDIS, we encourage you to apply!

Please submit your current Resume and a Cover Letter outlining your suitability for the role, specifically addressing your experience with NDIS, rostering, compliance, and stakeholder liaison, to:

Click the link to apply: https://fwbs.net.au/operation-officer-selection-criteria/

Subject Line: Application - Operations Officer

Applications Close: Open

Focused Well-being Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and mature-age workers.