CALLING ALL CUSTOMER SERVICE GURUS!

Are you looking for an exciting opportunity in a customer-facing role with no weekend work?

Do you want to kickstart your career in the Australian Public Service?

Do you thrive on making a difference in people’s lives?

Defence Housing Australia (DHA) is looking for dedicated Property Managers and Senior Property Managers to support Australia's Defence personnel and their families by providing housing and housing related services.

About us

DHA was established in 1988 following passage of the Defence Housing Australia Act 1987 (DHA Act) to provide adequate and suitable housing for, and housing related services to, members of the Australian Defence Force (ADF) and their families. We remain committed to our purpose of providing housing, and housing related services, to ADF members and their families to support Defence’s operational needs.

DHA manages an expanding portfolio of housing solutions and provides housing for over 17,200 ADF members and their families and administers rent allowance for more than 16,000 ADF members and their families in private rental accommodation. DHA provides housing related services advising on eligibility, providing posting support, and managing bookings and allocation services for all DHA provisioned housing and on-base accommodation to approximately 60,000 ADF members.

To find out more about DHA, please refer to our DHA.gov.au or read our latest Annual Report.

About the role

As a Property Manager, you will be the face of DHA, directly supporting ADF families as they relocate and settle into their homes.

Our skilled team of Property Managers ensure properties are well maintained, that Defence families are satisfied, and investments are optimised. The team enjoy a unique blend of office and field work, including:

• Conducting property inspections
• Coordinating maintenance and repairs
• Managing customer enquiries
• Working closely with technical experts who can advise on complex building issues and preparation of scopes

To see what a day in the life of a Property Manager at DHA can look like, watch this video: https://youtu.be/tpHPwVKEKk4

Required skills:

• Strong written and verbal communication skills
• Excellent customer service skills with a focus on outcomes
• Great organisational and time management skills with attention to detail
• Ability to adapt to change and work under pressure
• Valid driver’s licence

Previous experience in property management or other real estate sectors is advantageous but is not essential.

What you’ll be doing

Taking charge of a well maintained and established portfolio, you will have support with administrative tasks, leasing agents and modern systems, enjoying no after-hours or weekend work.

You will receive comprehensive onboarding, induction and ongoing training from dedicated specialist trainers to ensure your success in the role.

DHA supplies Property Managers with state-of-the-art tools including but not limited to iPads, laptops, access to a DHA vehicle, a mobile phone allowance with a DHA supplied SIM card, and easy to follow work instructions and internal guidelines.

You will be part of a team that values your growth and wellbeing, providing a supportive and collaborative environment to help you thrive personally and professionally. With opportunities to work closely with our leasing and technical teams, DHA delivers a variety of career pathways.

Why join DHA?

• Generous leave entitlements, including 18 days personal leave and 20 days annual leave per year
• Work-life balance and flexible working arrangements
• A combination of field, office and home-based work
• A positive workplace culture where you can bring your whole self to work
• Opportunities to broaden your industry knowledge and experience
• Career progression and opportunities
• ADF partner employment conditions when posting to a new location

For information on DHA’s Employee Value Proposition, visit our website.

How to apply

Apply now via our online careers site with your current resume and a 300-word one page pitch, addressing the requirements of the role. We recommend you read the Australian Public Service Commission’s Cracking the Code guidance on how to write your response. Additionally, you should consider the expected behaviours described in the Australian Public Service Commission’s Integrated Leadership System at this role’s level.

For further information on the position, please refer to the Candidate Information Pack through the online careers site.

Any questions? Please contact Alex Milward, Senior HR Advisor T: (02) 6270 6060 Option 4 E: [email protected]

Order of Merit
A merit pool will be established from this process which will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

Inclusion and Diversity

DHA is committed to building an inclusive and diverse workforce. We welcome applications from across our community including, Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, ex-defence members, mature aged employees and carers.

RecruitAbility

RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability

Eligibility

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen and can obtain and maintain a security clearance at the required level.

Applications close: 11.55pm AEST Monday, 28 April 2025