Job description:

We are looking for a dynamic and customer-oriented Program and Partner Support Officer to play a critical role in advancing RSTO's mission. You will be key in supporting the implementation and ongoing practice support for local communities and early years service provider partners. In this role, you'll work closely with the RSTO Implementation and Practice team, as well as our technology partner, to:

• Respond to partner inquiries and support requests
• Coordinate assistance and problem-solve issues
• Develop, maintain, and improve systems and processes
• Provide administrative, logistical, and operational support

This role will also see you contributing to the continuous improvement of RSTO's overall program, working to streamline processes and ensure that our partners receive the support they need to achieve better outcomes for children.

About Restacking the Odds (RSTO):

At RSTO, we are dedicated to promoting more equitable outcomes in the early years by ensuring all children and families have access to high-quality, evidence-informed early childhood services. Research shows that these services are most effective if available when and where they are needed, but for many children and families this is not the case, especially in communities facing greater disadvantage. Through innovative tools, training and partnerships to enable local data-informed decision-making, we aim to improve access to quality early childhood services and help children thrive.

Your responsibilities include:

• Identifying emerging partner knowledge gaps, and working with the team and technology partner to createhelp sheets, FAQ's, web pages and automated responses to improve delivery of support to partners
• Identifying opportunities for process improvements across the RSTO program
• Assisting in development and updating of program resources and tools

• Responding to partner enquiries/requests
• Coordinating data platform support
• Organising training and implementation support workshopsContributing to continuous improvement of the team by

What we need from you:

• Diploma/Degree qualification in relevant field (eg health, education, administration, project management) AND / OR equivalent experience in a similar role such as Program or Project Officer
• Experience in coordination, project management and/or operations, administration
• Strong organisational and time management skills with the ability to multi-task and work independently and take initiative
• Excellent attention to detail and an ability to spot and fix problems and identify opportunities for improvements in processes and ways of working
• Experience communicating with a wide range of stakeholders and an ability to develop good relationships and work collaboratively with colleagues and partners
• Excellent customer service skills, with a customer centric mindset
• Advanced working knowledge of Microsoft Office suite and project management and CRM tools and an interest in learning and embracing new technologies

For full viewing of responsibilities and requirements please refer to the position description.

Any specific questions related to this position should be directed to Julia Mayes at [email protected].

What's in it for you?

• Maximise Your Pay: Benefit from salary packaging, including entertainment and novated leases
• Flexible Working Options: Enjoy a variety of flexible work arrangements.
• Join a Reputable Organisation: Take advantage of a unique opportunity to be part of a respected research institute
• Make a Difference: Collaborate with a team passionate about making a positive impact

Who we are

Murdoch Children's Research Institute envisions a transformative future for child health. Our institute is a hub of impactful scientific breakthroughs, particularly in early interventions, enhanced diagnosis, prevention, and potential cures. We thrive on collaborative, multidisciplinary problem-solving to address challenging queries in child health. Committed to inclusivity and respect, we foster a positive working environment that values diverse backgrounds and experiences. As a proud member of the Australian Network on Disability and a dedicated supporter of Science Australia Gender Equity (SAGE), we uphold principles of equal opportunity and diverse representation.

We are committed to the safety of children and young people and takes a zero-tolerance approach to all forms of child abuse, exploitation and harm. Child safety is prioritised in our decision-making at all levels of the Institute.

Join Us!

If you believe this role is a good fit for you, please apply by submitting:

• Your resume
• A cover letter addressing the selection criteria
  

Ensure these documents are combined into a single PDF file.

We welcome individuals of diverse genders, ages, ethnicities, cultural backgrounds, abilities, religions, and sexual orientations in our workplace. We actively encourage talented individuals from all walks of life to apply for our job openings. Our commitment lies in fostering a workplace that is barrier-free and inclusive, aiming to attract the most skilled candidates.

For any questions related to the recruitment process, feel free to reach out to our Recruitment team at [email protected]. Ensure that you include the position number and job title in the subject line. Please refrain from sharing your application to this email address.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

No recruitment agencies please.

Position Description