About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Southern Cross University’s Indigenous Australian Student Services (IASS) is dedicated to providing Indigenous Australian students with the support they need to access and thrive in higher education. IASS fosters a culturally safe environment built on academic, financial, and social-emotional support.

We are seeking a friendly and professional Student Management Officer to be the first point of contact for all Indigenous Australian student enquiries. In this role, you will deliver high-quality service and advice while playing a key part in enhancing the student experience.

Your core responsibilities will include:

• Providing information and support to Indigenous Australian students on Student Services procedures, including orientation, accommodation, admission, enrolment, fees, and study entitlements.
• Establishing and maintaining effective administrative and reception systems, such as filing, enquiry management, and reporting.
• Collecting and monitoring statistical data on Indigenous Australian student participation and enrolment.
• Contributing to the development of innovative initiatives to engage and support SCU’s Indigenous Australian students.

About you

This is an Indigenous identified position. Applicants must identify as an Australian Aboriginal and/or Torres Strait Islander person.

You will be passionate about supporting Aboriginal and/or Torres Strait Islander students to achieve their study goals, with and understanding of, and empathy with their aspirations and support needs. In addition, you will possess:

• An associate diploma level qualification with relevant work experience in a student administration environment or an equivalent combination of education, training or relevant work experience.
• An ability to prioritise tasks and organise work with attention to detail.
• Analytical and problem-solving skills with initiative and ability to apply policy, procedures and guidelines.
• Computer literacy and communication skills, commitment to cultural diversity, and working knowledge of equity principles in the workplace.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at our Coffs Harbour campus.
• HEW Level 4. The base salary ranges from $72,947- $78,337 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $91,654.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, 1 May 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth), and section 126 of the Anti-Discrimination Act 1977 (NSW). An exemption has been given from sections 8 and 51 of the Anti-Discrimination Act 1977 (NSW) by the Anti-Discrimination Board of NSW. The position is therefore only open to Aboriginal or Torres Strait Islander applicants.

We encourage applications from persons with a disability and will provide reasonable adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.