The Australian Bureau of Statistics (ABS) is looking to fill the position of Technical System Administrator in our Unified Communications team. This is permanent position at the APS 6 classification level.

About the role

In this role you will leverage both your technical, leadership and client support skills, working in partnership with other technical areas and suppliers to maintain and improve services, build capability and deliver strategic projects in support of ABS business areas and external stakeholders.

The role of the APS 6 Technical System Administrator will include primarily working to the Unified Communications Technical Lead to:

• configure, integrate, maintain and manage the team’s systems including:

- Microsoft Teams Video Conferencing rooms and Telephony

- Digital signage, internal event recordings and Streaming infrastructure

• diagnose and resolve complex technical issues related to hardware, software, and network systems
• provide advanced technical support for escalated issues from junior staff
• provide input into future technical directions in Unified Communications
• drive and deliver small projects with minimal supervision in reasonable timeframes.

General responsibilities of this role include:

• ensuring the delivery of ABS business outcomes through participation in multi-disciplinary agile teams
• liaising with internal and external stakeholders (including vendors), leveraging their expertise to resolve critical issues and inform decisions
• adhering to the ABS contract, change management and financial management processes
• utilising your technical leadership and experiences to mentor staff
• preparing and maintaining appropriate documentation
• an expectation to participate in a 24 x 7 on-call roster.

What we are looking for (selection criteria)

To be suitable you should have most of or all the following skills, qualities and experience:

• Technical Skills:
• excellent working knowledge and experience in the Microsoft Collaboration Ecosystem (Teams and M365)
• experience with corporate video conferencing systems (preferably Microsoft Teams)
• proficiency in network configurations, bandwidth management, firewalls and troubleshooting network issues
• ability to program in an administrative language (e.g. PowerShell)
• experience with Windows server administration
• knowledge of AV equipment including cameras, microphones and speakers - highly desirable.
• End User Service Skills
• Project Management
• Communication & Interpersonal Skills.

How to apply

You will need to be an Australian citizen to be eligible to apply.

To apply, complete an online application form on the ABS e-recruitment system.

You will need to upload your resume, provide referee details and respond to the following:

In no more than 650 words, provide one or two examples of how you responded to an urgent technical situation where a complex IT Service your team was responsible for was suddenly not working. Clearly articulate how you approached this problem, what your considerations were and what steps you took to manage the issue and restore the service. Make sure you answer in the context of the selection criteria highlighting your relevant skills, qualities and experience.

Applications close at 11:30 p.m. (AEST), Wednesday 16 April 2025.