About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

Business Support Officers are employed in various areas throughout the region. The position provides customer focused services which enhance the quality, consistency and scope of information and administration services to better meet the need to existing and prospective students, staff and clients in the region.

This position reports to the Human Resources Manager

This is a Permanent, Full-Time opportunity

The position will be based primarily at Cairns or Townsville however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Demonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
• Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.
• Act within position’s delegations to provide issue-ownership and achieve timely resolutions.
• Provide accurate and efficient administration support utilising computerised management information systems and software packages.
• Update and maintain knowledge of the region’s services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.
• Provide supervision and direction to administrative staff within the work area.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

1. Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
2. Demonstrate the ability to work independently and as a member of a team to achieve outcomes consistent with service objectives and priorities.
3. Provide courteous, prompt and professional support to internal and external clients, utilising your high-level administrative, prioritisation and time management skills to achieve positive outcomes.
4. Take personal responsibility for accurate completion of work, seeking assistance when required and offering assistance when able.
5. Demonstrate well-developed written, oral and interpersonal skills including liaising and consulting with internal and external clients.

How to apply

If you’re interested in this role, click the ‘Apply’ button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:

• A detailed resume;
• A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
• The contact details for two referees (one of whom is your current supervisor)

Closing date: 16 April 2025

Job Reference Number: TQ2025-316

For further information, please contact:

Jody Goldring - Human Resources Manager

(07) 4750 5382