TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Join Our Team at TSA Group - Australia!

Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like YOU to join our dynamic team!

About the Role:

We're Teaming up with Amplifon, a global leader in hearing healthcare, to make a real difference in people's lives. Amplifon's mission is to transform how around the world. As part of our team, you'll be at the forefront of this change!

Why You'll Love Working with Us:

• Roster Flexibility: After your first three months, you can choose from our 9-day fortnight option and enjoy a flexible schedule
• Comprehensive Training: Start your training adventure with our fully paid training program, where you'll gain all the skills you need to shine!
• Work-Life Balance: once you're settled in, enjoy the perks of working from home four days a week!
• Monthly Commissions: Your hard work truly pays off with a monthly commissions based on your performance - because we believe in rewarding success!
• Career Growth: We're committed to nurturing your talent! Our development programs are here to help you grown and advance your career with TSA!
• Fun & Supportive Environment: We take our work seriously, but we also know how to have a good time! Whether its ping pong doing lunch or team events, you'll find a vibrant community here where friendships flourish!

What You'll Be Doing:

• Handle a mix of inbound and outbound calls assisting customers through warm and cold leads, helping them book free hearing tests with Amplifon hearing specialists
• Build genuine connections by asking open-ended questions and understanding customer needs
• Share valuable information about Amplifon's range of hearing solutions
• Promote Amplifon's top-notch products and services

What We're Looking For:

• Exceptional Communicator: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
• Customer-Centric: Passionate about delivering outstanding service and making a positive impact.
• Quick Learner: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
• Resilient and Adaptable: Able to handle challenges with a positive mindset and resilience.
• Tech-Savvy: Comfortable with multi-tasking and navigating various computer systems.
• Solution-Oriented: A proactive problem-solver with a focus on finding effective solutions.
• Home Office Ready: A stable internet connection and a suitable work-from-home setup.
• Flexible Availability: Willing to work a rotating roster Monday to Friday, from 10am to 6:36pm.

If you're ready to make a difference and grow with a company that values your contributions, we want to hear from you! Apply now to become a vital part of our team and start your journey with us.

Want to know more? Check out our social media pages:

• Website: https://tsagroup.com.au/
• Instagram: tsa_group_
• LinkedIn: https://www.linkedin.com/company/tsa-group-australia/

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @tsagroup.com.au). Your safety matters. If you receive a suspicious job offer, do not respond and report it to [email protected].