The Team

The Chief Technology Officer Branch delivers a range of ICT services to the agency including enterprise architecture, infrastructure, and service management. ICT services are delivered through a select sourcing model, with a mixture of in-house and outsourced resources.

The Chief Technology Officer Branch is committed to building the agency’s information technology capability by providing resilient, modern, and secure systems informed by data and insights, and to upskill teams to develop innovative new products and services.

The IT Infrastructure Section is responsible for managing and resolving issues related to the agency's ICT infrastructure. This includes overseeing ICT on-premises infrastructure, on-premises, remote, and cloud networks, messaging systems, file storage and management, database administration, certificate management, application installation and management, the standard operating environment, and web hosting arrangements.

The Opportunity

The Desktop Support Team Leader supports the Assistant Director ICT Provisioning and Support in the day-to-day management of matters relating to the management of IT equipment and services within the AEC Service Operations Section of the ICT Branch, including participating in section planning for short term tasks and contributing to strategic planning for longer term initiatives.

The role is responsible for undertaking work that is moderately complex to complex and/or sensitive in nature, under limited direction, utilising expertise and knowledge around logistics management.

To excel you’ll have:

• Knowledge and experience in successfully setting priorities and delivering quality results on time and on budget in an IT logistics environment.
• Proven ability to communicate effectively whilst anticipating stakeholder needs and expectations across a geographically dispersed network.
• Proven analytical abilities with the ability to propose and facilitate change and contribute to business improvement strategies.
• Demonstrated ability to manage staff while developing capabilities, encouraging career development and promoting professionalism.
• Demonstrated personal integrity whilst achieving results within legislative and policy parameters.

Desirable:

• Knowledge and experience in IT logistics management and knowledge of logistics systems.
• Demonstrated knowledge of Commonwealth frameworks, including procurement frameworks.
• A relevant ITIL Certificate, or at least two years of relevant experience.

Eligibility

• AEC employees must be Australian citizens.
• Any person who is, and seen to be active in political affairs, and intends to publicly carry on this activity, may compromise the strict neutrality of the AEC and cannot be considered.
• Applicants are required to consent to, undergo, obtain and maintain a character clearance.
• Applicants are required to consent to, undergo, obtain and maintain the security clearance required for this role.

Contact: Ricky Keegan, 0433 990 279

Due Date: Tuesday 15 April 2025, 11:59PM AEST