Sovereign Lives Victoria is on the lookout for a dedicated and efficient Care Coordinator to join our growing team.

Sovereign Lives Victoria assists with the delivery of care and support services to people with disabilities to continue living independently at home and in the community.

We are passionate about supporting people with disabilities, and that means providing advice, empathy, and understanding to ensure that our amazing participants have the support they need to live happy and healthy lives.

About the role:

Care Coordinators plan and coordinate the delivery of an organisation’s services. They build and maintain relationships with Disability Support workers, NDIS participants, families, allied health, and other stakeholders to continuously improve the level of service by ensuring that the participants' requirements and organisation's goals are met. Care Coordinators are highly organised and have strong administrative and communication skills. They interact with participants daily and use a range of computer software. They act as an advocate for the NDIS participants and provide information on how they can access the community services. In additional, they work as an intermediary between participants, often serving in a support role for them during difficult times.

Employment type

Full-Time

Monday to Friday: 9am to 5.00pm

Effective immediately

Here’s what you can look forward to as a Care Coordinator with us:

Working directly with your clients, family members, and their supports to identify their needs and ensure that the support provided meets them.

Updating Care Plans for our participants to ensure that their care & health needs are well documented.

To contribute in building a warm and friendly work environment.

To have existing knowledge about public health and well-being

To conduct and attend meetings and training sessions

To educate people with disability and family members/health care workers about health, safety and quality living standard

To prepare care plans/reports of NDIS participants and brief health care workers

To conduct training and briefing sessions

To work under the management of the Senior Management members

To work in a team environment by diverting or receiving diverted phone calls during colleagues' absence

To promote the services of the organisation based on your network building and excellent care coordinating services

To prepare and write weekly/fortnightly or monthly reports of participants' services

To write progress notes in our established CRM and system

To provide accountability of accomplished/unaccomplished tasks, exchanged phone calls, messages and progress with all participants.

To work in the best interest of our NDIS participant

To maintain privacy and confidentiality of the organizations

To work according to the NDIS Code of Conduct

To take immediate actions and pay attention to all matters concerning the supports of the NDIS participant

To coordinate with the rostering team to ensure that the participants are receiving supports as and when required

To maintain excel of all compliant documents (incident forms, PCP, ERM, Home Risk assessment and more)

To use multiple CRM platforms and One Drive as a storage platform

To work as a team by getting call transfers during colleagues' absence (to take message and to undertake urgent actions to resolve issues)

To work under the guidance of your team leader and Ballarat management

To be accountable towards the management team & team leader

To attend quarterly/fortnightly/monthly meetings in different locations other than Ballarat

To participate in Network Meeting and promote SLV services

To participate in quarterly KPI Round

About you:

This position would be suitable for someone with medical background/public health (optional), or someone with experience in residential and/or community care.

However, we value a positive and enthusiastic attitude and will train the right person.

Here’s the type of person we are looking for:

An enthusiastic individual who understands the importance of helping people and is passionate about providing excellent service.

Relevant aged care/health qualifications (For example Aged Care, Disability, Social Work, and/ or Community Services/Public Health qualifications)

NDIS Screening Check

First Aid & CPR

Police Check

Working with Children check

Administration of Medication awareness certificate/training

Bachelor/Master/Diploma in Community Services or other equivalent healthcare courses

Excellent written and verbal communication

Relevant work experience in the Disability services sector

A caring and professional nature.

To work on a probationary period until the organization is satisfied with the performance and level of interest in the job

Desirable:

Care Management experience.

An understanding of NDIS

Qualification in Community Services

Incident management experience preferred

The Details:

Office Location - Ballarat

Join ASAP

Friendly, passionate, and supportive team environment.

Probationary Period

Full training provided.

Ongoing opportunities for advancement.

Formal attire for work

Training Tracker

Quarterly KPI

Pay Appraisal

Probationary Work