About the Business

For over 80 years, the Australian Institute of Management (AIM) has empowered individuals and organizations to thrive with industry-focused education solutions. AIM has developed over 100 short courses and Vocational Qualifications to help our students advance their skills and career, regardless of industry and experience. Today, AIM is the market leader in corporate education and training. Our unmatched breadth and depth of programs enable us to support organizations to drive team engagement and growth objectives.

About the Role

The Salesforce Administrator is responsible for ongoing “care” of the Salesforce CRM suite of products (Service Cloud, Sales Cloud, Communities) including all third-party software integrations – user support, ongoing configuration and platform growth by supporting the team of Salesforce specialists. The Salesforce platform is an integral system that manages all student interaction from lead capture through to day-to-day support and alumni management.

This position requires a hands-on technically adept person with an attitude to “roll their sleeves up”, with a keen interest in providing support and training of day-to-day issues and questions raised by end users.

Key Responsibilities

Handle Salesforce administrative functions, including user account and profile management, object data security, and visibility.

Build reports, dashboards, workflows, and perform other day-to-day system administration tasks.

Actively participate in scrum teams to continuously improve and enhance Salesforce capabilities.

Manage day-to-day platform administration and handle internal customer support incidents.

Provide training to end users and document changes made to the environment.

Assist with process automation and improvement across all business areas to ensure consistency and efficiency.

Support the ongoing development of the Salesforce instance, liaising with third-party developers and testing new features.

About you

Degree qualified with Salesforce Certification desired.

Minimum 3 years of Salesforce Administrative experience.

Deep technical knowledge in Salesforce Clouds (Sales & Service Cloud, Experience).

High level of experience with Automation Workflows, Visual Flows, and Process Builder.

Familiarity with both Classic & Lightning environments and experience with Confluence, Jira, and Scrum/Agile methodologies.

Ability to build and deploy custom objects, formula fields, triggers, custom views, reports, dashboards, and other features through CI/CD pipeline.

Excellent customer service skills, strong initiative, and problem-solving abilities.

Benefits & Perks

Flexible Working Arrangements: Enjoy the flexibility to balance work and life.

Career Growth Opportunities: Access to continuous training and development to advance your career.

Vibrant Office Culture: Be part of a fun and dynamic office environment.

Employee Assistance Program (EAP): Access to support and resources for your well-being.

Ongoing Training & Support: Continuous learning opportunities and support provided.

Complimentary Short Courses: Free access to a variety of short courses.

Monthly Celebrations: Join us for monthly cake days to celebrate our successes among other social events.

Paid Volunteer Days: Two paid days to volunteer and give back to the community.

Collaborative Team Environment: Work with a great team that values collaboration and innovation.

The Culture

We are all about connecting people and organizations with learning. AIM’s culture is at the heart of our success and is underpinned by the core purpose and behavior that are an integral part of our organizational DNA.

If you would like to be part of our journey, simply click “Apply Now” and our recruitment team will reach out to you.