Master Builders Insurance Brokers (MBIB) is a national insurance broker specialising in the building and construction industries.

We are seeking a customer focussed professional to join our Client Services team. This is a full time role based in our Melbourne office and reporting through to the Client Services Team Leader.

What you will be doing:

• Triage inbound phone calls and emails as the first point of contact for clients.
• Deliver an exceptional client experience through effective and efficient management of phone and email queries.
• Undertake administrative tasks to support operational areas across the business.
• Developing and maintaining relationships with internal colleagues and stakeholders.
• Participate in development opportunities to advance your career!

What you will bring:

• A love of helping customers and clients.
• Experience in managing large volumes of phone calls.
• Excellent written and oral communication skills.
• High attention to detail.
• Ability to learn, understand and impart new and changing information.

What we offer:

• Full on the job training provided.
• Genuine career development pathways.
• A supportive and fun team.
• Hybrid working conditions.
• Competitive remuneration, including participation in our staff incentive scheme.
• Great employee benefits including paid parental leave, employee discount program, novated leasing, volunteering opportunities, salary continuance insurance and subsidised flu vaccinations.

No unsolicited agency referrals will be accepted.
Please note that only those candidates shortlisted for interview will be contacted.
The successful applicants must demonstrate eligibility to work in Australia in an ongoing capacity with the one employer and will be required to undergo a National Police Record Check.