Are you a customer service expert with a passion for relationship-building and a focus on delivering exceptional service? We are looking for a Customer Service Officer to join our team! In this role, you’ll work closely with our clients to foster meaningful relationships while also being involved in various key duties within our business.

Skills and Experience:

· Sales-focused mindset with the drive to achieve targets, exceed expectations and meeting client needs.

· Attention to detail, with the ability to manage multiple tasks and priorities efficiently.

· Strong interpersonal skills and the ability to build positive relationships with clients and colleagues.

· Willingness to learn and adapt in a dynamic environment.

· Ability to work effectively both independently and as part of a team.

· Eagerness to grow and develop within the company, with the potential to progress into a senior management position over time.

Key Responsibilities:

· Online Orders Processing: Manage and process online orders efficiently and accurately.

· Converting Quotes to Orders: Turn quotes into confirmed orders, ensuring a seamless transition for clients.

· Processing Orders for Contractual Clients: Handle orders for contractual clients, ensuring all requirements and specifications are met.

· Client Database Management: Be the main point of contact for your allocated client database, ensuring excellent customer service and timely follow-ups.

· Develop strong relationships with clients including the Occupational Therapists and Home Care Providers.

· Extend your customer service abilities and skills within the retail sector when needed.

· Focus on sales and meeting targets, contributing to the growth of the business.

· Be adaptable to change and contribute to a positive and collaborative team environment.

· Provide top-tier customer service, ensuring all interactions are handled professionally and efficiently.

Why Join Us?

· Be part of a supportive and dynamic team.

· Gain valuable experience and develop your skills across various facets of the business.

· Opportunities for career advancement and growth into senior management roles.

We’re looking for someone who is committed to building relationships, driving sales, and delivering excellent customer service. If you’re a dedicated, adaptable, and motivated individual, we want to hear from you!