With more than 125 hotels, resorts and projects, Swiss-Belhotel International manages properties in 19 countries globally.

The York by Swiss-Belhotel is a four and a half star serviced apartment property located in the heart of Sydney CBD. Apartments accommodate up to 6 guests featuring full kitchens, laundry facilities and open-air balconies. The building also offers guests five levels of car parking, a heated outdoor swimming pool, spa, sauna and gym- making it the perfect destination for business and leisure stays and a great place to work.

MAJOR FUNCTION

Housekeeping Room Attendants are responsible for cleaning guestrooms and guest corridors thoroughly and efficiently and providing outstanding guest service.

DUTIES AND RESPONSIBILITIES

• Project courtesy, hospitality and professional behavior across your department at all times with guests and fellow colleagues.
• Clean and inspect guestrooms according to daily cleaning assignments and established standards and procedures.
• Ensure guestroom corridors and guestrooms are properly cleaned and well-presented at all times.
• Report damages or maintenance issues to your supervisor as required.
• Report lost and found items to your supervisor as required.
• Manage laundry and linens according to established standards and procedures.
• Carry out ad hoc cleaning requests and special arrangements for guests as required.
• Handle other occasional duties including Minibar service.
• Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
• Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
• Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
• Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision,
• Perform other assignments to meet business needs as directed by your superiors.

REQUIRED SKILLS

• Self-motivated.
• Team player.
• Innovative thinking.
• Strong interpersonal and communication skills.
• Able to multi-task and prioritise tasks consistent with business objectives.
• High attention to detail.
• Must be conversational in English

EXPERIENCE, TRAINING AND EDUCATION

• Previous housekeeping experience desired.
• Previous hotel experience desired.