Join Our Team as a Library Customer Support Officer!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? If so, we want to hear from you!

At Alexandrina Libraries, our vision is all about ‘connecting communities’—through regional innovation, a thriving environment, quality of life and wellbeing for all, increasing cultural vitality, and activating vibrant spaces.

We are looking for a people person who is enthusiastic and approachable who can connect with individuals from a variety of backgrounds. The successful applicant will have strong communication skills, with the ability to listen, provide personable service and help others in the community to find fulfillment and enjoyment from utilising all that libraries have on offer.

If this sounds like you, we’d love to hear from you!

About Us

At Alexandrina Council we’re all about the people – our team, our elected body and our community. We support hybrid working arrangements and we’re working hard towards creating an environment so good, you won’t want to work from home.

You'll be working in the stunning Fleurieu Peninsula region – just a scenic one-hour drive from the CBD.

We acknowledge and respect our past, empower each other to positively impact the future, collaborate as a team to deliver results for our community, and have fun on the journey.

If your share our core values – RESPECT, EMPOWERED, FUN, IMPACT, TEAMWORK – we could be the perfect fit for you.

About the Role

We are seeking a part time (up to 12-month fixed term contract – 46 hours per fortnight plus some Saturday shifts) Library Customer Support Officer to join our team, providing support to customer service operations at any of our two library branches, one depot and two kiosk locations. In this role, you will provide patient and professional assistance to library visitors, helping them find what they need, whether it’s a book, resource or assistance using technology.

Key Responsibilities:

To provide library services for the community that support lifelong learning, innovation, literacy, recreational and cultural information and connection.

Provide customers with a high level of customer service when accessing the library’s services.

Contribute to programs and sessions for those who seek an elevated learning experience through digital literacy support, creative programs for children, youth and adults and services that offer recreation, enrichment, support and connection.

To perform general resource circulation duties in a well organised manner that follows the library’s WHS and standard workplace policies and procedures.

Are you ready to join a progressive, fast-growing council and be part of an innovative team Click ‘apply now’ and attach a resume and cover letter.

Applications close Thursday 10th April 2025 9:00am

Click here to view the Position Information Document

For a confidential chat about the role or what it's like to be part of the team at Alexandrina Council, please contact Joel Hill (Team Leader Library Development) on (08) 8555 7000.

Alexandrina Council embraces diversity and inclusion. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

If you have any support or access requirements, we encourage you to advise us at the time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy policies.