About the Role

As our new Helpdesk & Admin Support Officer you will support the Communications Functions & Equipment Team in maintaining service delivery to FRV and CFA by diagnosing, recording and assigning issues relating to operational communications equipment.

Also you will undertake direct Communications Helpdesk functions, responding to phone and email enquiries, performing financial and administrative tasks and managing service orders. To achieve this you will be very organised, systematic in your approach and work well, be it in a busy team, or on your own job tasks and objectives.

Working with us you will enjoy:

Uniquely rewarding work in the service of the Victorian community

Annual Leave loading

Career opportunities across Victoria

Free on-site parking

About You

To be successful in this position, you must have:

ITIL Foundation Certificate

Previous experience in a similar service or help desk role

Experience using Microsoft Office, SAP, Sharepoint and Service Now

Understanding of communications systems, including exposure to telecommunications carrier services and products (preferred)

Serving the Community, valuing teamwork, having integrity, showing respect and being accountable are core values at Fire Rescue Victoria (FRV).

We are looking for candidates who are committed to upholding our organisational values and behaviours as these guide our work and shape our culture.

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria. FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.

FRV values and respects workplace diversity. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality.

How to Apply

Please apply via Seek by submitting a tailored cover letter and resume addressing the qualifications and work experience criteria listed.

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time.

Applicants are encouraged to apply early to ensure you don’t miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact Veronika Klaic, Recruitment Business Partner at [email protected]

Important Information

FRV’s standard practice is to appoint at the advertised salary level.

Applicants must be an Australian Citizen or Permanent Resident to apply for this position

FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic).

Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.

Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19.

Acceptable evidence includes:

COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account).

Your immunisation history statement (available via your myGov account).

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccination doses.