About Us

Kentish Community Services is a community-based not-for-profit organisation providing nurturing and educational care for children in the Northern Territory from birth to eighteen years. Care is provided across various programs, including home-based family day care and out-of-home care, as well as Centre-based long day care.

We are a trusted member-based not-for-profit organisation with over 30 years of experience in the children’s services industry. Our vision is “Positive outcomes for all children, young people and communities”.

The Role

We are recruiting a self-motivated NDIS Service Manager with a passion for operational excellence in the disability support sector to introduce and oversee the Kentish NDIS program. This is a highly hands-on, operational role requiring strong leadership, problem-solving skills, and the ability to drive high-quality service delivery.

Tasks & responsibilities

• Full operational oversight of the Kentish NDIS program.
• Introduce, implement and oversee the Kentish NDIS program to ensure we are meeting the NDIS practice standards, code of conduct, legislation, rules and regulations, and capability framework.
• Ensure Kentish is meeting regulatory changes and sector-wide changes applicable to NDIS services.
• Ensure smooth transitioning to ways of working with NDIS participants and to oversee the provision of recovery-focused, strengths-based and culturally appropriate support.
• Reviewing arrangements for the NDIS and internal service/financial set-up required within Kentish.
• Designing efficient, streamlined processes related to participants, service delivery, communication with the NDIA and Kentish’s internal systems.
• To facilitate the development of strong community relationships and support for participants, the NDIS Service Manager will take a lead role in fostering effective and collaborative partnerships, including engagement with participants and access/referral to appropriate support services when they are needed.
• Oversee the NDIS audit process and requirements.
• Implement CRM software and manage the software.
• Oversee the advertising and marketing of the Kentish NDIS program.

To be considered for the role the incumbent will have:

• Diploma or bachelor's degree in a field related to disability services, social work or health.
• Driver’s Licence
• First Aid and CPR Certificate
• Working with Children Clearance
• National Police Clearance
• Proven experience as a NDIS Service Manager.
• Strong leadership and problem-solving skills.
• Strong understanding of NDIS incident reporting.
• Strong understanding of NDIS standards and audits.
• Strong knowledge of CRM software.
• Knowledge of office and administrative procedures.
• Awareness of confidentiality principles and their application.
• Knowledge of computer software and their application.
• Demonstrated knowledge and commitment to promoting and creating a safe and inclusive work environment and Work Health and Safety legislation.

Please submit a detailed cover letter outlining your experience and a resume through the 'Apply for this job' button.

Applications close C.O.B 13th April 2025