Role: Salesforce Business Analyst

Work Location: Sydney

Role type: Permanent

Salary range: A$ 100,000 – 110,000 + super (based on relevant experience)

About Organisation: TechForce Services(www.techforceservices.com) is a fast-growing Australian cloud technology consulting company that simplifies cloud technologies for its customers. We work across the entire Salesforce implementation spectrum, building custom applications and integrating the platform with other on-premise or cloud-based systems. We engage with a wide variety of organisations and industries including government, financial services, education, manufacturing, travel, sports and not-for-profit.

Duties & responsibilities:

• Understand current Business Processes and responsible for collaborating with business end users for documenting requirements, feasibility studies, and requirement analysis as part of Business Requirement documents.
• Well-versed in using Project Management methodologies covering Challenges, Pain points, Objectives, in Scope Out of Scope, Assumptions, Deliverables, Resource plans, Project Schedule, and Cost.
• Usage of Agile methodology tools JIRA and Confluence to create EPIC, User Stories, and tasks. Ensure constant communication and collaboration with agile Squad members.
• Experience in Salesforce configurations, administration, Flow Designs, Debugging along with hands on experience in Reports and Dashboards. Managing Users, profiles, roles, OWD, sharing rules and Data Management.
• In-depth understanding of Integration concepts between CRM and other systems. Responsible for
• communicating Weekly and Monthly project status report with business and technology teams

Key tasks to be perform:

• Participating in discovery workshop and understanding the core business needs and pain areas of the existing CRM product.
• Capturing and analyse requirements, perform feasibility study and define Proof of Concept. Created EPIC, User Stories and task for the Agile team to work. Preparation and review of Solution
• Design document capturing the data and process flows of current and new process and walkthrough with the business team.
• Ensure constant communication and collaboration with agile Squad members. Work with project members to facilitate improvements to processes and systems aligned to overall business. Participate in daily stand-up Sprint Planning, Backlog Grooming, Sprint Review and Retrospective with the Agile Squad.
• Following Project Management techniques in terms of highlighting Risk, Issues and ependencies of the project which may impact the cost and project rollout timelines.

Key Skills & Experience requirements:

• 5 years of experience in Salesforce. Salesforce Certification
• Customer Experience (CX) domain knowledge (Salesforce and Oracle CRM OD)
• Business Analysis / Product Owner, Business & Solution Consultant / Project Management / Product Management
• Strong skills in Salesforce configurations, administration, flow design, debugging, and creating reports/dashboards.
• Salesforce Standard Clouds: - Sales, Service, Marketing, Field Service and Experience Cloud.
• Experience collaborating with business users to document requirements, conduct feasibility studies, and create business requirement documents.
• Proficiency in using Agile tools (JIRA, Confluence) to create EPICs, user stories, and manage projects, including risk and issue management.
• Effective communication of project status and updates to business and technology teams, ensuring alignment throughout the project.

Interested applicants, please share your CV to [email protected]