#GreatMindsDon’tThinkAlike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organisation with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.

About The Team
UberEats has been a market leader in Online Food Delivery for the past five years. While there are many Aussies and Kiwis that have ordered a meal through us, there are many others who could benefit from our products and services. #GoGetIt embodies the attitude and mindset of Delivery at Uber. We provide the best customer experience possible for our consumers, as well as facilitating growth and earnings for our merchants and drivers.

Location: Sydney
Hours: Monday to Friday - 9-5
Uniform: Casual - whatever you're comfortable in
Pay Rate: $46.83p/hr + super

About The Role:
The merchant operations team is looking for an outstanding individual who can develop a deep understanding of internal operational processes and has empathy for restaurant partners’ needs during their onboarding experience. The Onboarding Specialist will be responsible for managing and solving all administrative tasks and escalations throughout the onboarding process.

To succeed in the role, you will be customer obsessed and passionate about delivering our Merchants a smooth onboarding experience. This includes but is not limited to; resolving daily escalations, monitoring the onboarding funnel and working collaboratively with our merchants, offshore operations teams and sales teams.

Your Impact in Role:
- Resolve daily escalations working directly with Merchants and Sales teams to ensure merchants are set up for success on the platform
- Work collaboratively with cross-functional teams to identify and resolve bottlenecks within our processes
- Monitor the onboarding funnel to ensure SLAs & KPIs are met
- Develop and update processes and logic used by our offshore onboarding team and our Sales teams

The Experience You’ll Bring:
- Experience in customer support, operations, business support or related experience; some high-growth operations/startup experience is preferred.
- Customer obsessed. Loves working with customers and is passionate about delivering a best in class Merchant experience.
- Collaborative. Loves working with cross-functional teams to address issues as a team.
- Adaptable. Embracing and driving change for continuous improvement through ambiguity
- Communication. Strong professional verbal and written communication