Service Support Officer
Wellways
Posted 28 days ago
- Rewarding opportunity to join the Mental Health and Wellbeing Local
- Permanent part time opportunity (equivalent to 2 days a week)
- Join a NFP values-based service | Let your organisational and multitasking skills shine!
Wellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, we'd love to hear from you.
About the opportunity
The Mental Health and Wellbeing Local in Frankston is welcoming and inclusive support service for people aged 26 years and over who are experiencing mental health challenges, including people with co-occurring alcohol and drug addiction treatment and care needs. This service is delivered in partnership between Wellways, Mentis Assist and Peninsula Health to provide innovative mental health and wellbeing supports to ensure everyone can access treatment and care closer to home.
As our new Service Support Officer, you will be the heart of our Mental Health and Wellbeing Local and will see you providing high quality support to ensure the smooth operation of the service including but not limited to supporting intake conversations, organising meetings, facilitate group sessions and other ad hoc tasks as required.
This is your opportunity to join a mental health service that places the community at its core and where every interaction is an opportunity to provide a benefit and positive outcome for your team and visitors alike to ensure everyone feels included and supported.
We are looking for a new team member that is positive, enthusiastic and is always willing to go the extra mile to support others. If this sounds like you, then this is your chance to join a progressive team and help in shaping the future of mental health and wellbeing services across Victoria - we look forward to hearing from you!
Please visit the Wellways Careers site to download a copy of the position description to see further details relating to this role.
You will need…
- Relevant qualifications or commensurate experience in an administration/data entry support role, ideally in a similar industry.
- Experience in a consumer focused or customer facing role
- Ability to provide a warm, welcoming, and empathic experience for consumers
- Right to Work within Australia
- Satisfactory Police Records Check, Working with Children Check and NDIS Worker Screening Check
- NDIS Workers Orientation Module - 'Quality Safety and You' (free online course)
What we will offer you…
- A purpose driven culture where people can thrive, everyone is respected, and differences are valued
- An equitable, diverse, and socially inclusive work environment
- Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing
- Meal and Entertainment allowance via salary packaging up to $2,650 per annum
- Receive 17.5% leave loading every time you take annual leave
- Paid parental leave after 12 months of ongoing employment
- Access for you and your family to our Employee Assistance Program
Mental Health and Wellbeing Locals are free, voluntary, and easy to access, with no referral required. This service aims to make it easier for community members to access the support they need closer to home, loved ones, carers and support networks.
Most importantly, Mental Health and Wellbeing Locals are safe spaces for everyone.
For a confidential discussion about this role, please contact Matt Taylor, Team Lead Building Community Capacity on 0466 421 278.
Applications close 6th April 2025
We encourage early applications as interviews will begin prior to advertising closing date.
Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencement.
Wellways strongly encourages all workers to be fully vaccinated including relevant boosters for COVID-19.
About Wellways
Wellways Australia Limited is a leading not-for-profit mental health and disability support organisation with services in Queensland, New South Wales, the Australian Capital Territory, Victoria and Tasmania. Our services span mental health, disability and community care, and reach thousands of people each year.
We work with a diverse range of people living with mental health issues or various disabilities, and their families, friends and carers, to bring about positive change and build good lives in their communities. This can include creating a home, securing a job and building meaningful relationships.
Our mental health, disability and rehabilitation services bring together evidence from research with an understanding of people’s lived experience—what works for them. Our mental health workforce includes clinicians, nurses, community support workers and ‘peers’—those who have a lived experience of mental illness and recovery. Together, they create an environment that focuses on hope rather than illness.
We work in partnership with people and their families to identify their own needs and goals and support them to attain a great life in the community. Our partnerships extend to clinicians, GPs, hospitals, community health organisations and government, ensuring that our services and programs reach people in the communities in which they live.
Source: This is an extract from the company's own website
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