Join the Family Services Australia team as an IT Manager!

Are you driven by the desire to empower other and help them succeed? Do you have a talent for guiding people towards fulfilling careers? If you’re ready to make a real impact and be part of a passionate, supportive team, we want YOU!

About the Role

The IT Manager is responsible for the development and implementation of FSA’s Information, Communication & Technology (ICT) Strategy, technical support and day to day operations including application, infrastructure, procurement, networks, security and service delivery. The role will also be responsible for the performance management of the FSA Managed Services Agreement and external ICT providers.

In a non-directive, supportive and personalised manner, the IT Manager is accountable to aid FSA’s top priority ICT operational needs, including continuous improvement assistance to leadership and their frontline support workers to achieve the company’s charitable objects.

Role Responsibilities:

• Lead the ICT Team in conjunction with the Chief Information Officer (CIO)
• Develop the organisation's ICT strategy in response to current and future trends
• Devise, document and maintain FSA’s ICT policies and procedures
• Manage the relationship of strategic partnerships with ICT hardware, software and service vendors
• Manage the allocation and monitoring of FSA’s ICT resources and report any anomalies to the CIO
• Ensure continuity of FSA’s ICT services and agreed SLA’s
• Conduct regular systems audits, guaranteeing that identified risks are mitigated and opportunities realized through effective decision reports and stakeholder engagement.

What we’re looking for:

• A Bachelor’s or Postgraduate degree in Information Technology (IT) / Information Systems (IS)
• Significant experience with Microsoft Windows Operating Systems, Microsoft 365 and Azure configuration, installation, maintenance, support and troubleshooting in a controlled standard operating environment
• Significant experience in network switch and router configuration, WAN maintenance, management and support
• Experience in providing technical advice, support and assistance to staff and management on a range of ICT functions
• Demonstrated experience in defining, procuring and delivering effective applications
• Well-developed analytical and problem-solving skills
• Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes
• Supportive of a values-based culture, operating environment and workplace diversity
• Demonstrated understanding of and commitment to the philosophy of Family Support Services especially strengths-based approaches to working with families within a trauma informed framework
• Excellent prioritisation, time and project management ability with a strong psychological resilience capacity and calmness when operating in dynamic care environments
• Ability to promote a multi-disciplined services environment with high Standards of Care, Quality Assurance and Risk Management, driving ICT innovation
• Working with Children Check compliance, AFP clearance and a current unrestricted driver's license.

Ready to make an impact? Apply now!

Why you’ll love working for us:

• Paid Annual Family Days at Easter and Christmas (5 additional paid days per year)
• Relation assistance available for the preferred candidate
• Annual leave loading 17.5%
• 87.7% employee satisfaction
• Professional development and training opportunities
• Corporate discounts through Employment Hero (e.g. Movie tickets, JB HiFi, Uber Eats, Coles & Woolworths)

About Family Services Australia (FSA)

Family Services Australia is a non-for-profit organisation that has been servicing the Illawarra region since 1992. We are a leader in trauma-informed practice, offering a range of services including Early Intervention, Child, Youth & Family, Domestic & Family Violence, Intensive Family Preservation and Health & Wellbeing which provides psychology, diagnostic assessment, peer support, mental health support and counselling.

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.

If you are committed to achieving this exciting life and career opportunity in joining our family@work, please ‘Apply Now’ by submitting a current resume, cover letter and address the selection criteria.

Early applications are encouraged!

For any initial inquiries please contact Chelsea Harvey, HR & Recruitment Consultant on 0437 029 058 or email [email protected].

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.