FINI Frames

About Us

FINI Frames is a small yet dynamic printing, manufacturing, and framing business located on the city fringe of Melbourne, conveniently close to public transport. We specialise in providing personalised custom framing consultations and crafting bespoke museum-quality frames using locally sourced, sustainable Australian timbers. Our vibrant studio in Abbotsford offers a relaxed and friendly work environment—complete with our studio dog Maverick, our very friendly yorkie!

The Role

We are looking for an experienced and proactive Office Admin Assistant to support our daily operations. This role is ideal for someone who thrives in a customer-facing position while efficiently managing administrative tasks behind the scenes.

Key Responsibilities:

• Welcome clients, answer phone inquiries, and provide excellent customer service
• Process in-person and online payments
• Manage and maintain digital and physical documents (filing, scanning, and organisation)
• Update and maintain client records in our CRM system
• Handle client invoicing, send debtor statements, and manage follow-ups for overdue payments
• Coordinate project schedules and communicate deadlines with the team
• Provide general administrative support to company directors, including ad hoc tasks as needed

Hours & Flexibility:

• Required workdays: Monday, Tuesday, and Wednesday (negotiable for the right candidate)

Skills & Experience:

• Proficiency in Xero for invoicing and financial tasks
• Experience using CRM systems for client management
• Strong customer service skills, including a friendly phone manner and professional in-person communication
• Excellent email and calendar management skills
• Experience with Adobe Acrobat
• Strong working knowledge of Microsoft Office 365, including Outlook, SharePoint, Excel, and Word

Why Join Us?

• Work in a creative, supportive, and friendly environment
• Be part of a company that values sustainability and craftsmanship
• Enjoy a role with variety and client interaction

If this sounds like the perfect fit for you, we’d love to hear from you!