Community Business Bureau (CBB) is a unique organisation with a clear purpose to help not for profit (NFP) organisations achieve their social objectives. We don’t exist to pay shareholders, and we aren’t driven by commercial objectives alone. We’re dedicated to building the capacity and sustainability of NFPs through our expert business consulting partnerships and salary packaging services.

For more than 25 years we’ve been operating as a not-for-profit social enterprise, serving more than 80,000 customers around Australia. Our clients include some of the largest not for profits in the country through to smaller, regional organisations. With offices located around Australia and our head office based in Adelaide, CBB has approximately 90 team members committed to the continuing development of our products and services to better serve the community and are currently looking for passionate Customer Care team members to join our growing team.

This role offers a fantastic opportunity for individuals who thrive on delivering exceptional service and want to be part of an organisation that values respect, integrity, service and empowerment. As a Customer Care team member, you will play a crucial role in assisting our customers by responding to emails and answering inbound calls - providing advice across the full range of CBB's Salary Packaging products and services. If you are someone who is passionate about making a difference in the community and enjoys helping others, we encourage you to join our growing team to be part of something meaningful.

In addition to a friendly and supportive working environment, we also offer:

• Competitive salary and access to full NFP salary packing benefits so you can reduce your taxable income and increase your take home pay.
• RDO's, so you can take a day off, once every six weeks.
• Flexibility to work from home 2 days a week (on completion of your initial training).
• A regular rotating roster, with shifts between 8:30am - 6:30pm Monday to Friday.
• Convenient location, with on-site car parking and only five minutes walking distance to public transport.
• Comprehensive one to one training, cross-skilling and professional development opportunities.
• Wellbeing initiatives including access to our free Employee Assistance Program (EAP).
• Corporate Health Insurance rates through our partnership with Medibank Private.
• Monthly Service Excellence Awards.

What makes our Customer Care team members stand out?

• Exceptional Customer Service Skills: Ability to provide an outstanding, empathetic service to our customers
• Technical Literacy: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
• Adaptability: Capability to manage inbound calls, maintaining composure and professionalism.
• Clear Verbal and Written Communication: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
• Numerical Literacy: Ability to understand and accurately interpret basic financial information and transactions.
• Eagerness to Learn: Willingness to acquire new skills and knowledge, staying up to date on systems and process changes and embracing change.
• High standards of performance: Ability to meet quality Key Performance Indicators (KPIs), demonstrating consistent performance and dedication to excellence whilst being a reliable and trusted team player that lives our values in everything they do.

For further information, including a copy of the Position Description please contact us at [email protected].

CBB is committed to building a workplace that is diverse and inclusive.

We believe a diverse and inclusive workplace brings out the best in everyone and helps us provide the best service experience possible to our customers. We encourage applications from everyone, including Aboriginal and Torres Strait Islander people, people who identify as LGBTIQA+, gender diverse people, religiously, culturally and linguistically diverse people, people with a disability and people of any age.

Applicants can expect the recruitment process to include a telephone and face to face interview, reference checking, skills testing, confirmation of Australian Work Rights and a National Police Check. If you require additional support or adjustments to be made throughout the recruitment process, please do not hesitate to contact us at [email protected].