Are you ready to take the next big step in your career? Preston Mazda, one of Melbourne’s most prestigious and award-winning family-owned dealerships, is looking for a passionate Assistant Service Manager to join our high-performing team!

Since 1946, we've built a legacy of excellence, and now we want YOU to be part of our future. Whether you’re an experienced Assistant Service Manager or an ambitious Senior Service Advisor looking to level up, this is your chance to shine in a fast-paced, customer-driven environment.

If you thrive on making a real impact, delivering exceptional service, and driving results, Preston Mazda is the place where your career can truly thrive.

Why You'll Love Working With Us:

• Above-Market Compensation: Get rewarded with a generous salary package, plus commissions for your hard work.
• Company Car: Drive in style with a fully maintained company vehicle for personal and professional use.
• Celebrate YOU: Enjoy Birthday Leave – a day off just for you on your special day!
• Monthly RDO: Recharge and enjoy an extra day off each month to balance work and life.
• Exclusive Discounts: Save big on new and used cars, parts, and services. We take care of our own!
• Loyalty Rewards: Stick with us for 5 years, and we’ll show our appreciation with an extra week of pay each year you stay.

What We’re Looking For:

• You’re an experienced Senior Service Advisor or Assistant Service Manager looking to make an impact.
• Customer satisfaction is your top priority. You know how to make every customer feel special.
• You have a strong focus on results, quality, and exceptional service.
• Communication is your strength – whether it’s talking to customers or collaborating with your team.
• You’re highly organised, thrive under pressure, and have strong time management skills.

What You’ll Be Doing:

• Customer Service Management: Assist in overseeing the daily operations of the service department, ensuring high levels of customer satisfaction by addressing inquiries, managing service appointments, and resolving customer concerns promptly.
• Team Supervision: Support the Service Manager in leading and training service advisors, technicians, and other staff members to ensure efficient workflow and high-quality service delivery.
• Scheduling & Workflow Coordination: Coordinate and prioritise service appointments and work orders to maximize productivity and minimize customer wait times, ensuring timely vehicle repairs and maintenance.
• Parts and Inventory Management: Assist in managing parts inventory, ordering supplies, and ensuring that required parts are available for scheduled services and repairs, contributing to smooth operational flow.
• Quality Control & Compliance: Monitor service repairs to ensure quality standards are met, adhering to manufacturer specifications and dealership policies, and ensuring compliance with safety and environmental regulations.
• Customer Communication: Maintain consistent communication with customers about service progress, repairs, estimated costs, and timelines, offering recommendations for additional services when necessary.
• Administrative Support: Assist in maintaining accurate service records, processing warranty claims, managing invoices, and ensuring proper documentation for all service transactions.
• Performance Reporting: Track service department performance, including revenue, productivity, and customer satisfaction metrics, and provide reports to the Service Manager to support decision-making and performance improvement.
• Work one Saturday per month (8 am – 12 pm) to support the team and keep everything running smoothly.

Why Preston Mazda?

We’re a family-owned business that celebrates success and invests in the growth of our people. Here, you’ll be supported by a close-knit team that values respect, achievement, and career development. We don’t just want you to do your job—we want you to thrive and grow with us for the long haul.

If you're looking to join a dealership where your passion for customer service will be celebrated and your career will be nurtured, Preston Mazda is the place for you.

Ready to take your career to the next level? Apply now and start your journey with a dealership that’s driven by excellence and a true sense of community