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Workforce Technologies Support Officer

Department of Transport and Main Roads QLD
Brisbane, QLD
A$74,745 p/a
Government & Defence → Government - State
Full-time
On-site

Posted 8 hours ago

In the role of Workforce Technologies Support Officer you will be the first-level support person for human resources enterprise-wide systems including learning management system (LMS) and employee self-service and manager self-service
systems.

You will provide high level technical advice and support to the users of these systems.

Some of your responsibilities will include:
• Provide first point of contact for employees using the cloud-based learning management system (LMS).
• Provide phone-based, email and web-chat interaction support including logging technical requests and triaging basic enquires.
• Provide high quality customer service to resolve technical problems and action work requests in a high-volume environment.
• Provide system administration support through a range of regular procedures aimed at maintaining data accuracy and integrity.

Applications to remain current for 12 months.

Job Ad Reference: QLD/626187/25

Closing Date: Monday, 31 March 2025

About Department of Transport and Main Roads QLD

Nerang, QLD, Australia
Government & Defence
5001-10000 employees

The Department of Transport and Main Roads (TMR) is a diverse organisation made up of more than 11,500 employees representing 80 occupational groups across Queensland.

We provide reliable, resilient and responsive transport networks and digital services that are safe and accessible for everyone. No department has a bigger role to play in keeping the Queensland of today moving, or in helping build for the future.

We work, we dream, we innovate and we deliver solutions that connect our communities to schools, hospitals, events, loved ones and more, with customer’s needs in mind.

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