About Abbeys Auctions

Looking to join a vibrant team that turns asset management into an art form? Abbeys Auctions is Melbourne's trusted auction house, where passion meets professionalism. For over 55 years, we've been helping people navigate life's transitions – from downsizing homes to managing estates – with expertise, care, and a friendly smile. If you love connecting with people, are super organised and have an eye for value, we want to hear from you!

About the Role:

Want to provide service with a smile to our customers? We're looking for an energetic Back of House Coordinator who can keep the flow of treasures into and out of our auction rooms running like clockwork. ! If you're super organised, passionate about circular economy, enjoy leading teams, and thrive in a dynamic retail environment, this could be your dream role. Join us in making every auction an exciting adventure!

Key Responsibilities:

• Play your role in the Auction team to ensure the smooth and efficient flow of all auction activities.
• Provide on-the-floor direction and supervision whilst personally participating in back of house tasks
• Support other areas as needed to achive overall business goals
• Ensure the safety and security of auction lots and team members.
• Maintain a clean, tidy and safe work environment
• Act as Duty Manager (responsible person on site) as required, including ensuring building security and acting as an escalation point for staff or customer issues.

• Lead, supervise, and mentor a small team
• Plan, schedule, and roster work activities to ensure efficient and timely fulfillment of customer orders.
• Conduct performance reviews and provide regular feedback to team members.

• Coordinate Click'N'Collect at the door - Build and maintain strong relationships with regular buyers.
• Provide delivery and postage quotes
• Package and send items ordered for Postage and coordinate with Australia Post
• Prepare items for courier or truck despatch
• Maintain robust inventory control and record keeping systems to ensure accurate tracking of all items

• Manage incoming consignments, including the checking and receipting of items for sale from vendors and coordination of specialist valuers to assess arriving goods.
• Reference consignment terms and conditions that have been agreed with clients and ensure these arrangements are fulfilled.

• Monitor and control production costs, including labor, materials, and equipment.
• Contribute to the overall profitability of the auction department.

• Auction Floor Management:
• Team Leadership & Management:
• Outgoing Buyer purchases:
• Incoming Consignment Management:
• Financial Management:

To be right for this role you will need to have these Skills, Experience and Qualifications:

• A personal passion and deep interest in the circular economy, second hand goods, auction or categories of products typically managed at Abbeys.
• At least threee to five years of experience in high volume bulky goods retail environment, leading teams with responsibility for stock management and/or customer service.
• Strong leadership and supervisory skills with the ability to motivate and manage a team.
• Experience in planning work and rostering team members in an environment that includes both regular planned activity combined and the need to flexibly manage schedule changes and unexpected events
• Excellent organizational and time-management skills with the ability to meet deadlines in a high activity environment.
• Physical fitness and the ability to lift and move various types of heavy, bulky and fragile goods safely and without damage.
• Strong attention to detail and a commitment to quality.
• Excellent communication and interpersonal skills, expecially a warm and smiling customer approach
• Proficiency in Microsoft Office Suite and relevant auction software.

Other Attributes that are desirable but not essential are:

• Knowledge and experience of Auctions, online auction platforms.
• Tertiary level qualifications in retail management or related discipline (at least Certificate or Diploma).

Sound like you?
Please submit a covering letter explaining why you're the one for us, plus your Resume.