Metrocool Group, we are a highly respected & long-established Air Conditioning & Refrigeration business. We service, maintain and install new equipment for commercial, industrial and domestic industries across Melbourne’s West and greater metropolitan areas. The variety of work we undertake includes multi-unit developments, shopping centres, dealerships, schools, commercial offices, Industrial facilities, residential properties and more…

We are currently seeking to appoint a Service Manager to lead a small team of Refrigeration & Airconditioning Service Technicians to deliver a high standard workmanship and customer service excellence. This position would suit either a seasoned Service Manager with proven experience or an experienced senior refrigeration & air conditioning technician ready to get off the tools and step into a leadership position.

This position will be responsible for:

• leading and managing the service team (up to 10) including driving performance and quality
• responding to job inquiries, customers & quoting jobs
• scheduling jobs and work crews
• providing technical support to the service team
• liaising with suppliers, ordering parts & equipment, managing warranty claims
• on-site quality checks ensuring high quality work standards are consistently achieved
• managing job related data using company software
• invoicing and closing jobs
• fostering internal & external professional relations and a safety culture
• continuous improvement initiatives, systems, processes, quality, efficiencies etc..
• business development, leveraging business opportunities for the service department
• Growing the service department

You require:

• strong technical knowledge in refrigeration, air-conditioning or plumbing services
• demonstrate the ability to lead and grow a team
• a trade qualification in Refrigeration, Air-conditioning or Mechanical Plumbing
• driver’s licence, white card and working with children’s check, ARC license
• capable tech skills to navigate internal CRM software, emails, excel.
• exceptional customer service skills
• excellent time management & organisational skills
• align with company values: People Ingenuity Respect Accountability Trustworthy

We offer:

a competitive total salary package valued in the range 145K to 160K (includes wage+super+vehicle+phone), further training & development, work / life balance, the opportunity to run and grow your own department.

For more information about us, visit www.metrocool.com.au

To apply, please use the apply link and include your resume or email us directly at [email protected]
For confidential inquiries, please contact Nisha (Operations Officer) at our office T: 03 9741 5454

Note: To be eligible for this position you must have full unrestricted Australian Work Rights.