The Aged Care Quality and Safety Commission have an ongoing opportunity for a Compliance Officer.

The Compliance Officer plays a key role in supporting the section’s strategic priorities by providing administrative assistance to Senior Compliance Officers and the leadership group. They will also monitor and review provider compliance with the financial and prudential obligations under the Aged Care Act 1997, Fees and Payments Principles 2014 (No. 2) and User Rights Principles 2014. When noncompliance is identified, the Compliance Officer may take proportionate regulatory action in accordance with the Commission’s Regulatory Strategy. Cases are escalated to the Assistant Director, when necessary, particularly if a provider is unwilling or unable to remediate its non-compliance.

For more information about the role and the benefits of working at the Commission, please refer to the Position Description and Candidate Pack.

Compliance and Investigations Team

The Compliance and Investigations team responds to allegations of potential or actual non-compliance, taking proportionate regulatory action based on the level of risk. The team exercises its powers according to the provider’s capability and willingness to address identified issues. When a provider is unable or unwilling to implement sustained risk mitigation measures, the section closely case-manages the provider, often collaborating with internal and external stakeholders to ensure compliance.

More information about the Aged Care Quality and Safety Commission can be found on our website.

KEY ACCOUNTABILITIES

• Independently manage administrative tasks, ensuring the effective execution of section communications, maintenance of section databases, internal records, and compliance history records, including SharePoint holdings
• Under limited direction, manage moderately complex projects aimed at enhancing the identification of potential care recipient risks and developing mitigation strategies to ensure these risks are appropriately managed and that providers meet their financial and prudential obligations
• Coordinate stakeholder meetings to develop and assess compliance strategies and operational plans including negotiating moderately complex matters with influence, implementing engagement plans, analysing data, and setting clear milestones and expectations
• Under limited direction, apply specialised knowledge and exercise sound judgment to prepare detailed, evidence-based regulatory notices and recommendations, ensuring compliance with the Aged Care Act 1997, Fees and Payments Principles 2014 (No.2), and User Rights Principles 2014
• Analyse moderately complex operational reports and relevant data to identify and mitigate emerging financial and prudential risks, providing insights and recommendations to support informed decision-making
• Assist in developing and preparing operational reports, briefings and ensuring clarity and alignment with the section’s key priorities
• Lead continuous improvement initiatives to enhance operational efficiencies by refining processes, updating guidance, and enhancing digital tools while supporting the broader Commission’s strategic priorities
• Maintain and apply technical knowledge and specialised expertise of regulatory changes to ensure compliance activities remain aligned with current legislative and operational requirements
• Liaise with internal and external stakeholders regarding providers’ obligations under the Financial and Prudential Standards to resolve moderately complex compliance issues including responding to contentious issues that may require negotiation and persuasion under limited direction
• Provide professional and policy advice to support providers in understanding and complying with relevant legislation and standards
• Support staff capability development by providing guidance and support to both new and existing team members as required.

ELIGIBILITY REQUIREMENTS

Key capabilities

• Demonstrated specialised knowledge of, or the ability to quickly acquire, aged care legislation, policy, and regulatory frameworks including the Aged Care Act 1997, Fees and Payments Principles 2014 (No.2), and User Rights Principles 2014.
• Sound judgement, strong analytical and problem-solving skills to prepare moderately complex data and operational reports.
• Highly developed written communication skills with ability to prepare evidence-based regulatory notices, operational reports and briefings in alignment with the relevant aged care legislation, policy, regulatory frameworks and section key priorities.
• Strong stakeholder management and interpersonal skills with the ability to liaise, consult, negotiate and advise internal and external stakeholders on difficult or sensitive matters.
• Strong organisational, time management and attention to detail skills to manage workload effectively and accurately including timely communication, responding to queries or advice, and completing administrative tasks.
• Demonstrated experience with continuous improvement initiatives to improve operational processes, procedures, tools and guidance material to support the section and broader Commission strategic priorities.
• Project management or project coordination experience undertaking moderately complex projects under limited supervision.

Position eligibility

In addition to the above key capabilities, to be eligible for this position you must:

• be an Australian citizen
• satisfy a National Coordinated Criminal History Check
• satisfy pre-existing medical condition declaration

How to apply

Submit an online application through our Careers at the Commission webpage by 11:30 pm (AEDT) Sunday 30 March 2025. As part of your application, you will need to provide:

• your resume (up to 3 pages maximum)
• a statement (up to 500-words maximum) with examples demonstrating how you meet the key capabilities and key accountabilities for the role as described in the position description.

For assistance with accessing our website or with lodging your application, please contact our recruitment team via [email protected].

PREPARING YOUR APPLICATION

You are encouraged to refer to the STAR model when preparing your response to the statement in your application. For further information, please refer to the Candidate Pack and the APSC Cracking the Code.

Please note, applications that do not provide a resume and the statement may not be assessed and may not progress to the next recruitment stage.

SELECTION PROCESS TIMEFRAMES

Shortlisted candidates for interview will be contacted from the 3 April 2025.

The timeframes for this selection process are:

• Shortlisting Outcomes: 4 April 2025
• Interviews: 7 – 9 April 2025
• Selection Outcomes: 9 May 2025

Where there are delays in the selection timeframes, candidates will be notified.

ADVERTISEMENT CONTACT

Any questions about the role should be directed to Andrew Meal on [email protected] or (07) 3569 5287

MERIT POOL

A merit pool of suitable candidates may be created from this selection process. Suitable candidates placed on the merit pool may be contacted in relation to identical or similar vacancies on an ongoing basis at the Commission, or the broader APS, within 18 months from the start date of this advertisement.

DIVERSITY AND INCLUSION

The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff. The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.