Service Centre Officer

Are you efficient in managing high volume transactional tasks?

Dynamic and agile organisation within the government sector

Temporary role (until 4 August 2025) based in Sydney CBD (Martin Place), 35 hours per week

Classification grade: Clerk Grade 1/2

Salary: $73,522 - $79,931 p.a. base salary superannuation and annual leave loading are paid in addition to the base salary

Work type: Temporary full-time role until 4 August 2025, available immediately

This position will be filled on a temporary basis to cover leave of absence through a suitability assessment. Applications will be reviewed on ongoing basis and suitable applicants might be invited for an interview as soon as possible based on a candidate and a panel availability.

PLEASE NOTE:

This role is full-time and requires daily presence in our Martin Place (Sydney CBD) office for 7 hours rostered shift. This role requires physical handling of trolleys, boxes, files and bundles.

About the role

An exciting opportunity to join the Crown Solicitor’s Office! This position plays a crucial role in facilitating the Service Centre's operations by delivering top-notch, timely, and effective services including mail handling, dispatch, registration, scanning and court filing in accordance with established practices and protocols.

As part of this role, you will meticulously manage records of incoming and outgoing mail, monitor deliveries, and uphold the accuracy of documentation. Moreover, you will spearhead the digitisation of documents to guarantee secure storage and digital accessibility.

To learn more about the role, please review the role description here

Essential requirements:

At least 2 years of experience in delivering quality mail and document related services.

Experience using an electronic document and records management system (EDRMS), scanners and scanning software. Content Manager and EzeScan are currently used in the Crown Solicitor’s Office, however experience using similar systems will be recognised.

About you

This role works collaboratively with a friendly customer service focused team. It requires high attention to detail as you will manage high volumes of transactional tasks and undertake quality assurance checks on scanning. The ideal candidate will have experience in Outlook, scanning, and record-keeping experience systems. Your high level of accuracy will enable you to receive and dispatch information to ensure it is registered correctly, scanned entirely or is not intermingled. An understanding of Court and Registry filing is desirable but not mandatory.

How to apply:

For your application to be considered, you must submit your application online and include:

An updated resume and a cover letter outlining your interest and suitability for the role.

The selection process may include a range of assessment techniques to assist hiring managers in determining your suitability for the role.

You can request adjustments throughout each step of the recruitment process. If you require any adjustments or alternative formats to participate in the process, please contact Anna Gattupalli, Talent Acquisition Officer on 0400 549 700 or email [email protected] to further discuss.

Closing date: Tuesday, 18 March 2025 (AEST 7:59PM)

Recruitment enquires: Justyna Wieczorek, People & Culture Partner, [email protected]

Why work for CSO?

The NSW Crown Solicitors Office (CSO) provides high-quality and cost-effective legal services to the NSW Government and its agencies. As a trusted legal advisor to the NSW Government, our principal role is to advise and represent agencies so that they can deliver policies, programs and projects in a lawful, effective and efficient manner.

We act with integrity and professional independence, guided by the government sector's core values. We are focussed on providing excellent client service and promoting a culture of continuous improvement. We also provide our people with opportunities to learn, develop and adapt within an inclusive and supportive environment.

For more information about the CSO, click here.

Our commitment to flexible working

The CSO has adopted a teams-based approach to flexible working. We recognise that everyone has different needs and preferences, and our flexible work culture allows you to adapt your work routine to suit you. We’re all about flexibility, productivity and driving good client outcomes.

We have generous leave provisions available for our employees that acknowledge individual preferences and responsibilities including:

Up to 20 days recreation leave and up to 18 days flex leave per annum

20 days purchased leave annually

Inclusive paid parental leave provisions of up to 16 weeks (14 weeks + 2 bonus weeks) which can be taken flexibly within the first 24 months to support the birth, adoption, altruistic surrogacy or permanent out-of-home care placement of a child

Study time up to 4 hours per week

Extended Leave of up to 44 days after 10 years or up to 30.8 days after 7 years of service.

How we support health & wellbeing:

We offer an employee assistance program to support the wellbeing of employees in the workplace and in their personal lives, which also extends to family members

Coaching services are available for people leaders and executives to learn and implement best practices to manage their team’s wellbeing

We offer an annual Flu Vaccination program

We provide access to the Fitness Passport program – a discounted workplace health and fitness program available to staff and their families

CSO's commitment to diversity

At CSO, we believe a diverse and inclusive workforce contributes to the success of our organisation and we are committed to ensuring that our workforce reflects our diverse community.

We welcome and encourage applicants from diverse backgrounds, including people with disability, Aboriginal and Torres Strait Islander people, the LGBTQIA+ community, culturally and linguistically diverse people, veterans and other diverse communities.