Service Desk Operator

As one of Western Australia’s first Managed Services Providers, we have been setting industry standards for more than 24 years. We pride ourselves on providing the most up-to-date and relevant technologies, solutions and systems. Our team is dedicated to delivering superior levels of service that transcend our competitors. Netlink strives for excellence and we are looking for someone who holds themselves to these standards.

You will be responsible for end-user support, proactive maintenance, troubleshooting applications and hardware configurations along with project delivery support.

If you are successful in securing the role, you will gain exposure to various enterprise environments, such as software deployment, remote device management, networking, telephony and cloud infrastructure management.

What your day will look like?

• Provide remote and onsite support to clients across the globe.
• Provide first-level support to customers over the phone, via email, and in person.
• Issue escalation as required.
• IT systems monitoring.
• IT systems & process documentation.
• Workstation deployment and management.
• User management via 0365 and Active directory.

What experience and qualifications do I need?

• Entry-level IT qualification, Microsoft and Cisco.
• TAFE or University ICT qualifications.
• Relevant experience in a similar position.
• Experience in computer hardware and software fault finding.

What are we looking for in the candidate?

• Attention to detail – The capability and willingness to regard the detail involved in a problem or situation as critical for success.
• Communication – The ability to create shared meaning through appropriate oral and written communication. Being able to express oneself clearly and accurately during an interaction.
• Customer Orientation – Directing energy towards satisfying customer needs. The willingness to and satisfaction gained from rendering a service to customers.
• Disciplined – The ability and willingness to follow prescribed rules, procedures and instructions, and work within given structures.
• Friendly – The ability to be friendly, show empathy, and be professional when dealing with others. Reflecting positive energy at all times.
• Organized – The ability to complete repetitive tasks (the mundane, routine, or administrative elements of work) with patience, perseverance, and within required accuracy standards.
• Must be a team player.
• Ability to adapt and learn in a fast-paced environment.
• Ability to follow directions and work both unsupervised and in a team environment.

What's on offer:

• Competitive Salary.
• Excellent opportunity for career growth.
• Assistance with formal training and education programs linked to the role.
• Contemporary working environment.
• Flexible working arrangements.