About the Role

• Permanent Part-time (0.4 FTE) ~ Saturday & Sunday – 11.00am to 7.00pm; Wednesday – 9.00am to 1.00pm
• Based in Bayside Peninsula locations, VIC
• SCHADS Level 4 - $86,828 plus super and salary packaging

Role Purpose

The Program Support Worker is an integral member of the family violence team and supports the provision of a strengths-based and trauma informed response to culturally and linguistically diverse (CALD) women and young people at Good Shepherd’s emergency accommodation property.

This role works closely with the Case Management and Therapeutic teams to support women and young people to achieve their identified goals. This role also provides administrative support to the program and completes other practical tasks to ensure the smooth delivery of service and the running of the accommodation.

In this role, the Program Support Worker provides both individual and group support to women and young people.

Key Responsibilities

• Assist with the co-ordination and facilitation of activities that meet the needs of women and young people
• Undertake activities with women and young people to assist them to meet their case plan goals
• Assist with the development of life and living skills
• Arrange and facilitate access to appointments
• Provide support to the specialist family violence practitioners and the therapeutic team
• Transport clients as required
• Assist families through crisis situations
• Complete induction for clients, to the site and the local area
• Provide emotional support
• Provide a point of contact for general enquiries
• Light cleaning duties as required
• Prepare rooms for intake

About You

• Minimum of Diploma of Community Services or equivalent
• Excellent interpersonal and communication skills and the ability to relate respectfully to all staff and clients
• Ability to work as a lone worker
• Ability to take direction and apply sound judgment
• Ability to easily build rapport
• Strong attention to detail
• Ability to multitask whilst considering prioritisation of urgent tasks
• Ability to undertake shift work and flexibility to undertake additional shifts if required
• Knowledge of/training in the MARAM (Multi Agency Risk Assessment and Management Framework) beneficial
• Case or Support work experience, particularly working with families and young people presenting with diverse needs is desirable
• A current full Victorian driver’s license
• Experience working in the family violence sector is highly desirable
• Current First Aid Certificate desirable but not essential

Key Selection Criteria

1. Demonstrated understanding of a trauma informed approach
2. Demonstrated capacity to have person-centred conversations with a diverse range of people
3. Ability to identify and undertake practical tasks, demonstrating flexibility and ability to prioritise
4. An ability to work autonomously and independently and also as part of a team

About Us

Our 2023-2027 strategy outlines the world we want to see and our role in advancing it. We aspire for all women, girls, and families to be safe, well, strong, and connected. We strive for equity, dignity and social justice for women, girls and families by collaborating globally and acting locally, supporting our communities in Australia and New Zealand to thrive.

We want women, girls and families to live full and dignified lives, have dignified income and enjoy financial wellbeing. We aim to provide place-based, people-centred, holistic services while working at the system level to achieve bold and audacious reform. We currently offer microfinance programs and products, financial counselling and coaching, family and domestic violence support services, family and youth programs, playgroups, education programs and community houses. These services are complemented by research and strong advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

Good Shepherd employees are committed to inclusive practice that responds to the specific needs, context, and circumstances of service participants. We embrace the diversity and intersectionality of individuals and recognise a person’s right to a unique identity comprising culture, language, ability, community, gender, sex, sexual orientation and lived experience.

Benefits

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid parental leave
• Gifted leave at Christmas and Easter
• Employee Assistance Program, a free and confidential counselling service
• + more

How to Apply

Please click 'Apply' to complete your application. Please upload your resume and a brief cover letter addressing the key selection criteria. Please apply as soon as possible, applications are considered as they are received.

APPLICATIONS CLOSE: 17th March 2025

To view the position description click here or visit our website (https://goodshep.org.au/careers-with-us/)

Personal data held by Good Shepherd Australia New Zealand relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

We recognise the rich diversity of people across Australia. We are committed to ensuring that our team is reflective of the diverse community we serve and to supporting a culture of equity, inclusion and diversity.

Good Shepherd Australia New Zealand is a Child Safe employer. Employment is subject to satisfactory referee checks, a current employment working with Children Check, National Criminal History check and proof of the right to work in Australia.