Victory Institute of Vocational Education are a leading Registered Training Organisation (RTO) and CRICOS education provider committed to delivering high-quality vocational training to domestic and international students. We provide quality of both English language and VET courses to international students. Our institution fosters a dynamic and professional environment, ensuring students receive exceptional learning experiences. For more information please visit us at www.victory.nsw.edu.au

We are seeking an experienced full-time position (40 hours per week) of an Office Manager to oversee administrative operations, compliance management, and strategic planning within our institution. This role requires a proactive leader who can streamline office functions, ensure compliance with ASQA, CRICOS, and ESOS regulations, and support the smooth operation of student services and academic activities.

KEY RESPONSIBILITIES

Operations & Administration

• Oversee comprehensive administrative functions such as advanced document editing, formatting, and maintaining the institution’s electronic filing systems.
• Oversee and manage all administrative operations to ensure efficiency and compliance with ASQA, CRICOS, and other regulatory bodies.
• Where required, assist the contracts administrator and the PEO with the collation of supply and service agreements.
• Manage student records and accounts, including company credit card reconciliations.
• Implement and maintain policy frameworks to support student records management.
• Supervise office and institution supply management and ensure that all office equipment is maintained to the highest standards.

HR & Team Leadership:

• Assign work and monitor the performance of support staff, ensuring accountability and high productivity.
• Assisting our PEO with hiring, organising interviews and where required the performance management of employees.
• Lead the induction process for new hires and provide ongoing support to foster a collaborative work environment.

Strategic Planning & Implementation of Service Standards:

• Contribute to the planning and review of office services, setting priorities and work with departmental heads to ensure that the back office of the institution operates efficiently
• Assist with the allocation of teachers and assessors to designated courses within the institution.
• Allocate any office space, equipment as required by educational staff on the campus.
• Ensure that any evolving needs of the office are addressed efficiently with a view to achieving the best cost outcome for the institution.
• Liaison with trainers, course scheduling and ensuring student services compliance.
• Assist in the allocation of trainers and assessors, ensuring compliance with ASQA requirements.
• Collaborate with academic teams to optimise course delivery and resource allocation.
• Contribute to business development strategies, enhancing institutional performance and student satisfaction.

Regulatory & Compliance Management:

• Ensure strict adherence by staff to occupational health and safety regulations as well as compliance with relevant government legislation, policies, and procedures.
• Assist with the preparation of RTO compliance, annual compliance reports to ASQA (Australian Skills Quality Authority) and policy implementation.
• Assist in ASQA audits, student attendance tracking, and risk management.

Stakeholder Engagement:

• Coordinate and elevate staff engagement by organising premium social events, celebrations, and company-wide activities.
• Serve as a primary point of contact for operational inquiries, providing prompt support to senior staff and external consultants.
• Maintain high-level correspondence and reporting to ensure transparent communication across the organization.

Skills & Qualifications Required

• Minimum 2-3 years of progressive experience in an office environment
• Relevant post-secondary education from a business discipline at least at a diploma level.
• Demonstrated success in supporting and coordinating activities at a senior level.
• Strong knowledge of ASQA, CRICOS, ESOS, and RTO compliance requirements.
• Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) is essential.
• Experience working an in post-secondary education institution highly desired.
• Excellent interpersonal skills with the ability to engage effectively with stakeholders across all levels of the organisation.
• Proactive and self-directed, with the capacity to work independently in a fast-moving office environment.
• Enthusiastic demonstrates professional presence.
• Be able to work under pressure, with a results-driven positive attitude.
• Excellent problem-solving, leadership, and organizational skills.

SALARY RANGE

• AUD80,000 – AUD90,000

To apply for this job, send a cover letter addressing each of the above criteria and your current resume to: [email protected]. An attractive salary will be negotiated with the successful applicant commensurate with experience and skills.

Applications close 15 April 2025. Only the short-listed candidates will be contacted.