Customer Service Representative (Food & Beverage) – Part-Time

📍 Location: Yarra Bend Golf, Fairfield
🕒 Hours: 30-32 hours per week (Thursday – Sunday)
🍽️ Focus: High-Quality Coffee | Grab-and-Go Food Sales | Events & Functions

About Yarra Bend Golf

Located just 4km from Melbourne’s CBD, Yarra Bend Golf is one of the busiest and most scenic public golf destinations. With a thriving community and a diverse range of offerings—including golf, mini golf, food, and events—our team is dedicated to providing exceptional customer service in a fast-paced and engaging environment.

We’re looking for a customer service professional with strong food & beverage experience, who can execute high-volume coffee service, drive grab-and-go food sales, and assist in event & function hosting. If you thrive in a fast-paced hospitality environment and have an eye for quality, this role is for you!

About the Role

As a Customer Service Representative (Food & Beverage), you’ll play a key role in ensuring smooth daily café and bar operations while also assisting with events and functions. You will oversee grab-and-go food sales, ensuring our customers have access to fresh, high-quality food and beverages. Additionally, you will be responsible for ordering and stock management of café and bar supplies.

This role is ideal for someone with a strong background in food & beverage service, who can handle high coffee volumes, efficiently manage food & beverage stock, and deliver an exceptional customer experience.

Key Responsibilities:

• High-Quality Coffee Service – Prepare and serve 100+ coffees per day while ensuring consistency and efficiency.
• Grab-and-Go Food Sales – Manage and promote quick-service food offerings, ensuring fresh, high-quality grab-and-go options are readily available.
• Ordering & Stock Management – Oversee café and bar ordering, stock levels, and supplier coordination to maintain smooth operations.
• Food & Beverage Service – Work across the café and bar, assisting with orders, POS transactions, and general service.
• Event & Function Support – Assist in hosting and executing functions & events, ensuring seamless food and beverage service.
• Customer Engagement – Build strong relationships with customers, delivering a welcoming and positive experience.
• Sales & Promotions – Actively promote and upsell food, beverages, and special event offerings.
  Compliance & Hygiene – Ensure all health, safety, and food handling procedures are followed.

What We’re Looking For

• Hospitality Experience – Minimum 3 years in food & beverage service, ideally in a high-volume coffee or café setting.
• Fast-Paced & Efficient – Ability to handle high coffee volumes while maintaining quality and speed.
• Strong Sales Focus – Passion for grab-and-go food sales and ability to drive revenue through customer engagement.
• Ordering & Stock Management – Experience in ordering, stock control, and supplier management for café and bar operations.
• Multitasking & Teamwork – Ability to balance coffee service, food prep, and event support while working collaboratively with the team.
• Availability – Must be available Thursday – Sunday (30-32 hours per week).
• Current RSA (Responsible Service of Alcohol) – Required or willing to obtain.

Why Join Yarra Bend Golf?

🌟 Work in a stunning parkland setting – Just 10 minutes from the city.
🌟 Varied & dynamic role – Work across coffee service, grab-and-go sales, and event execution.
🌟 Opportunities for growth – Develop your skills in food & beverage and hospitality management.
🌟 Supportive & fun team – Be part of a welcoming and energetic work environment.

How to Apply

• Send your resume & cover letter to Nick at [email protected].
• Applications close soon—don’t miss your chance to be part of Melbourne’s premier public golf destination!