ABOUT US

Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community groups.

ABOUT THE ROLE

We are seeking a proactive and customer-focused Relationship Manager Team Lead to join our team full-time at our Perth, Brisbane, Sydney, or Melbourne office location. In this role, you will be responsible for leading a team of 1-4 Relationship Managers while also overseeing your own portfolio of client accounts. You will serve as both a team leader, and a relationship manager for your designated accounts, collaborating closely with internal teams to deliver tailored solutions that meet client needs. Your success will depend on your ability to lead a team effectively, manage client relationships, solve problems creatively, and communicate with clients and stakeholders in a clear and professional manner.

KEY RESPONSIBILITIES

Team Leadership: Lead, coordinate and provide support to a team of 1-4 Relationship Managers, fostering a collaborative environment and ensuring progress toward individual, team and company goals.

Client Relationship Management: Foster positive commercial relationships with clients, proactively working to understand client needs and deliver meaningful solutions to enhance client satisfaction and retention.

Problem Solving & Strategic Oversight: Provide guidance to your team on complex client issues, engaging relevant internal stakeholders to help create and deliver innovative solutions that meet or exceed client expectations.

Communication & Reporting: Ensure clear and timely communication with clients, internal teams, and senior management. Lead the team in presenting client and portfolio updates and reporting on progress towards team goals .

Portfolio Management: Manage a portfolio of accounts, ensuring client needs are met and delivering exceptional customer service and support.

Team Development: Support the development of your team members, ensuring they are equipped with the tools and knowledge to succeed in their roles.

CANDIDATE REQUIREMENTS

To excel in this role, you should possess strong leadership, administrative, and organisational skills. Additionally, you should demonstrate the following:

Leadership Skills: Proven ability to lead and support a team, creating a positive and collaborative work environment while driving performance towards individual, team and company goals.

Relationship Management: Ability to cultivate and maintain robust relationships with internal and external stakeholders across assigned accounts.

Problem Solving: Strong problem-solving skills with a focus on driving customer satisfaction and operational efficiency.

Communication: Excellent verbal and written communication abilities, with a professional telephone manner and the ability to engage with clients and team members effectively.

Technical Skills: Proficiency in computer skills, particularly in CRM systems, to maintain accurate client records and manage team workflows.

Driver's License: Current valid driver's license required for travel to client sites.

Healthcare Experience: Previous experience in healthcare is advantageous and highly regarded.

Industry Experience: Previous experience in the mining, resources and/or transport industries is well regarded.

This is an exciting opportunity for a driven individual who is not only passionate about relationship management but also thrives in a team leadership role. If you have a track record of building strong client relationships and leading teams to success, we encourage you to apply.

WHY JOIN US?

• Ongoing training and development
• Stable, reputable national healthcare provider (part of the global Sonic Healthcare)
• Paid parental leave
• Numerous discounts including travel, gym membership and health insurance options
• Novated Leasing
• Discounted fees for various medical services e.g. pathology, radiology and travel health
• Employee Assistance Program
• Focus on corporate social responsibility e.g. fundraising, supporting community events

HOW TO APPLY

As part of our pre-employment process, preferred candidates must provide a National Police Clearance conducted within the last 3 months.

Short listing for this position will commence immediately. You are encouraged to apply promptly as applications will close when suitable applicants are obtained.

DIVERSITY, EQUITY AND INCLUSION

At Sonic HealthPlus, we embrace a diverse mix of minds and backgrounds, creating a supportive environment where every voice is valued. Our commitment to gender equity fosters a safe, respectful, and welcoming space for all. We honour the unique experiences of veterans and current serving members of the Australian Defence Force and their families, whose military backgrounds enrich our workplace.

We encourage applications from individuals of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientations, religions and gender identities, reflecting the vibrant diversity of our communities. As an Equal Opportunity Employer, we value social and cultural diversity and strongly encourage Aboriginal and Torres Strait Islander peoples to apply. Sonic HealthPlus prioritises accessibility and we are happy to adjust our recruitment processes to support all candidates. If you require more information about our diversity, equity and inclusion framework or would like assistance with your application, please contact us at [email protected].